Night Porter
4 days ago
**Paid overtime + paid breaks + incentive scheme + additional service-related holiday + free use of swimming pool and gym + golf, spa and food & drink discounts + free parking + hotel discounts + meals on duty + uniform + reward and recognition scheme + friends and family rates + training & development opportunities.**
We are now recruiting a **Night Porter **to join our team at **Lea Marston Hotel.**
As a **Night Porter,** you are responsible for providing exceptional reception service to all guests at the hotel. We want a **dedicated** individual who oozes **confidence **and shows genuine **sincerity** for their team and every guest that walks through our doors.
We are looking for somebody with a outgoing personality who loves talking to guests and has a passion for giving amazing service
**Specifically, you will be responsible for performing the following tasks to the highest standards**:
- Create and take advantage of sales opportunities in order to maximise hotel revenue.
- Welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and when checking out of the hotel.
- Answer telephones promptly and correctly to maximise business and minimise guest frustration.
- Be fully aware of daily activities in the hotel and ensure knowledge of hotel facilities and promote them whenever possible.
- Maintain good working relationships with colleagues in the reception area and other departments of the hotel.
- Take personal responsibility of situations to ensure a speedy resolution and follow-up to ensure guest satisfaction.
- Be able to be cross-train in other departments to develop individual potential.
- Take every opportunity to give excellent customer service to every guest.
- Complete the night audit and fire walks as per health and safety procedures.
- Have a flexible approach to the hours you are required to work and always work as a team
If being a **Night Porter** at **Lea Marston** **Hotel** is the role for you, we want to hear from you
**Salary**: £10.50 per hour
**Benefits**:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
- Night shift
Ability to commute/relocate:
- SUTTON COLDFIELD: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Night Porter: 1 year (preferred)
Work Location: One location
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