Gp Receptionist/administrator

6 months ago


Harpenden, United Kingdom Davenport House Surgery Full time

Davenport House Surgery, is seeking a Medical Receptionist to join and enhance their current administration team.

You will be working to provide much needed reception support to the multi-disciplinary team. You will need to be able to work within a team environment but also to use your own initiative and work on your own when necessary.

You will ideally need a good working knowledge of NHS focused software, such as EMIS. You will be dealing with patients and staff, as well as outside agencies, accessing the service both on the telephone and face to face at times, therefore you will need to have good communication skills.

The principle duties include:

- Greeting and directing patients as they arrive for appointments.
- Dealing with telephone requests and enquiries
- Processing repeat prescription requests.
- Making appointments for practice patients with the appropriate Health Care professional.
- Processing requests for home visits.
- Taking and delivering messages.
- Collection of Fees for non-NHS work.
- Updating patient computer records as required
- Informing patients the results of test and investigations
- Testing the clarity of the telephone message in accordance with Practice procedures.
- Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures.
- Receiving specimens from patients, and batch delivery to collection point.
- Other one off essential duties deemed necessary to ensure the smooth running of the Practice

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.
- GCSEs or equivalent in Maths and English.
- Customer Service experience.
- Call centre experience.
- General computer skills
- Medical Receptionist and EMIS Web experience is an advantage but not essential

**Job Type**: Part-time

**Salary**: £10.45-£10.50 per hour

**Benefits**:

- Flexitime

Schedule:
Monday 9.25hrs

Thursday 7.5hrs

Friday 9.25hrs

Ability to commute/relocate:

- Harpenden: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

**Job Type**: Part-time

**Salary**: £10.45-£10.50 per hour

Expected hours: 26 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Harpenden (required)

Ability to Relocate:

- Harpenden: Relocate before starting work (required)

Work Location: In person


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