Branch Manager

**Salary**:£31,778

**Grade**:2A

**Hours**:35 per week

**Contract Details**:Permanent

**Location: Stroud**Branch

**Reporting to**:Area Manager

**Division**:Retail

**Closing Date**: 3rd January 2023

At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted provider of essential services to every person in the land.

This role provides support to the whole Directly Managed team, supporting the business objective to deliver an excellent customer experience and business unit profitability. The typical role would include building relationships within the local businesscommunity and understanding the competitive market in which the branch operates.

Building a sales and customer focused culture within the branch by personally deploying sales and customer coaching is essential and will help deliver a Branch Balanced Scorecard for which this role is accountable.

Proactively identify areas of sales and customer standards weaknesses and work collaboratively with the team and Branch Manager colleagues to identify specific improvement to close any gaps.

The Branch Manager is accountable for overseeing the branch operation, ensuring all staff demonstrate consistently good customer service standards and that the correct staff and skills mix are in place at all times to service customer demand; this includescritical customer points such as the Meeter Greeter and dedicated positions.

**About Post Office**

The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously.We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK’s banks and building societies put together.

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, paymentsand travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customer