Team Assistant

6 months ago

Portsmouth, United Kingdom Portsmouth City Council Full time

**Team Assistant**

**Salary**:Band 5, £24,362 to £26,073 p.a.

**37 hours per week**

Portsmouth City Council is committed to safeguarding and promoting the welfare of 'adults at risk' and expects all staff and volunteers to share this commitment.

**Your New Role**

In this role you will be manning the Adult Care and support help desk and providing administrative and general support to the team within Adult Social Care. You will be taking calls from a variety of sources including clients and their associates, professionals and members of the public and ensuring these are accurately recorded on the client database, signposting or providing information as necessary. Administrative duties will include typing clients' assessments and other ad-hoc documents on behalf of practitioners, accurate data entry and sourcing of data on the client database and ensuring client records meet the needs of statutory reporting. When meetings take place you will support these by taking minutes whether these are team making or client-specific.

**For a full list of duties, you will be required to undertake in your new role please **click here **.**

**What you'll need to succeed**

With patience and empathy, and an understanding of Adult Social Care Services, you will have strong communication, literacy and numeracy and strong existing IT skills with significant experience of using Excel, Word and Outlook. With previous experience of taking accurate minutes of meetings, you will have a fast and accurate typing speed and a thorough understanding of data protection, information governance and GDPR. You will be able to self-prioritise with a flexible approach with the ability to wok with mínimal supervision. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

**_Please view the full details of the role here _**

**What you'll get in return**

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

- Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave.
- A fantastic pension which allows you the opportunity to pay in more for that greater return.
- Flexible working hours.
- Access to a wide range of training and development opportunities including apprenticeships.
- Extensive wellbeing support through the Employee Assistance Programme
- Discount on travel, travel loans and the bike loan scheme
- Discounts on a wide range of goods and services - access a range of discounts and offers from thousands of restaurants, shops and more.

**Application process**:
Remember to demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. This is important or you are likely not to be shortlisted. Please read alongside the 'How to apply' information on the careers page. **Please do not just submit a CV.**

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

**A commitment to our values**

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

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