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Head of Onboarding

4 months ago

London, United Kingdom Banked Full time

**We are Banked**:
We're building a global, digital payments network, based on API access to highly secure banking rails, but free from the limitations of their decades old technology and cost model to support it.

Payments have so far missed out on the cost benefits that come from scale and the innovation potential of the digitisation of all other areas of our lives. With deep partnerships across the ecosystem we're making real-time payments work for a digital world. We believe moving money + data together is an untapped source of innovation, and will change not only the way we buy things, but the way we live with more useful and relevant experiences. We believe it's what makes us different from other payment providers.

We've recently raised our Series A funding for the next phase of our company roadmap, so we're expanding the engineering team to meet the coming, new challenges.

**Head of Onboarding at Banked**:
Part of the AML Operations, you will lead the fulfillment of Anti-Money Laundering (AML)/ KYC/ CDD requirements for customers at on-boarding stage and on an on-going basis.

Reporting directly to Head of Risk, you will be responsible for the build-out of the function and management of onboarding/ AML processes. The Head of Onboarding will build and manage a small team, ensuring the development and oversight of robust governance and management structures that drive consistent operational execution and ensure reviews are completed within timelines and quality assurance guidelines.

**What you'll be doing at Banked**:

- Drive an end-to-end digital AML customer onboarding strategy through the implementation of KYC/KYB that optimises client experience and delivers a best-in-class framework to prevent and detect financial crime
- Define AML customer onboarding requirements for customer types and geographies
- Prioritise the AML customer onboarding business requirements, driving delivery of technical solutions by engineering squads
- Support the completion of compliance monitoring and testing activities, audit reviews, and inspections
- Collaboration with the operational teams on a day-to-day basis by responding to the escalation of operational queries, building controls and processes to support them in their operational tasks as well as empowering them with knowledge, experience, and capability to perform effectively
- Provide expert AML customer onboarding-related advice when working with a broad group of stakeholders within the business (product teams, controls, operations) to ensure critical partners are aware of all potential financial crime risk exposure and considerations
- Deliver AML customer onboarding platform stability and create dashboards and key visualisation views to drive enhanced monitoring and reporting of risk and control performance indicators which supports us in monitoring platform performance effectively
- Collaborate effectively with colleagues across the firm including business, technology, product management, operations management, legal, compliance, risk, audit, and technology control functions to drive engagement with the financial crime prevention program of work

**About you**:

- 5+ years of experience in compliance, AML operations or onboarding of clients in the payments or financial services space
- Experience in data analytics and presenting complex information around AML and customer onboarding metrics and outcomes to senior management
- Ability to work in a fast paced/ scale up environment
- Excellent communication skills
- Ability to work together collaboratively with cross functional, globally distributed teams
- Experience in helping define compliance best practices and balancing these against user journey requirements
- Ability to multitask and prioritise
- Ability to work well under pressure and tight time frames and under minimum supervision
- Experience in leading teams in AML and onboarding is an advantage

**What Banked asks of you**:
**STAY CURIOUS** - "Look beyond" Those who keep questioning don't settle for the obvious, so here at Banked we ask you to stay curious. Innovate, inspire, and *look beyond.*

**BRING WARMTH** - "Together is stronger" Everything is better in the sun, so be that light. Collaborate with respect and understanding, work with an open mind. *Together is stronger.*

**OWN AND DELIVER** - *"Make it happen."* Own it with pride, act with purpose - have a plan and deliver. *Make it happen.*

**Banked values**:
We look for individuals who dream big, work hard and above all stay humble. Empathy, growth and passion is at the heart of what we do and through our work together we hope to create a safe and inclusive space. We deliver passion behind our product and encourage innovation.

**GROWTH** - A place to flourish, evolve and thrive.
**EMPOWERMENT** - An opportunity to drive your own impact.
**A GLOBAL TEAM** - A global, diverse, and inclusive place to be yourself.

**Diversity, Inclusion and Equality**:
At Banked, we truly deliver on our w