Funeral Coordinator

About the team we are recruiting to
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Coventry Bereavement Service work tirelessly to deliver the highest possible standards of service to all bereaved families at their time of need.

We are responsible for the provision of burial across 6 cemeteries located city wide, the management of Canley Crematorium and Gardens of Remembrance as well as various other sundry services including the provision of Public Health Funerals and post cremation memorialsation. Through the hard work, commitment and dedication of our skilled team of colleagues we are able to deliver a highly demanding service demonstrating both empathy and compassion.

Bereavement Service is proud of the services it is able to deliver and guarantee the families are always at the heart of all it does. We will provide you with an environment where you can flourish by providing training, promote personal growth and learn new skills all whilst helping to deliver essential services to the bereaved.

What is the job role?
Under the general direction of the Bereavement Services Manager, to be responsible for the day-to-day administration of all activities within statutory legislation associated with the Crematorium and the City Cemeteries, provide reception duties and carry out low level receipting of payments and banking of monies.

Who are we looking for?
You will be able to demonstrate excellent customer service skills, and be able to communicate in all forms including face-to-face, in writing, and by telephone in a caring and empathetic manner with bereaved families, members of the public, and stakeholders accordingly.

You will have excellent reception and administration capabilities and be able to demonstrate your ability to prioritise duties and be able to work to tight deadlines and timescales. You will also have previous experience working within a busy office environment, preferably within the funeral service industry.

About Coventry
**Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.**

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

Our Values
It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation.

Our Values are: