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Customer Service Advisor

4 months ago

Loughborough, United Kingdom Flowers Associates Full time

**Customer Service Advisor**
Location: Loughborough

**Salary**: £23,000 per annum DOE
Hours
- Full time, Monday to Friday, 37 hours
Temporary Role until November/December 2023
Are you immediately available? Do you have customer service experience in an office based environment? Do you hold a full driving license and have your own vehicle to travel? If so, this role could be for you
Flowers Associates are seeking a Temporary Customer Service Advisor to join a manufacturing customer services team based in the Loughborough area. This role is to provide excellent customer service to all customers ensuring enquiries have been acknowledgedor dealt with within 24 hours.
The Role:
Provide excellent customer service to all customers, coordinating quotations and providing timely information to all customers regarding their orders, invoices, and any other queries.
The successful Customer Service Advisor will be responsible for the following duties:

- Assist the Product Line Managers with actions necessary to develop sales in specific regions
- Liaise with the various product development teams to identity areas for new products and assist with promotional activities
- Coordinate quotations
- Provide timely information to customers to ensure optimum customer service
- Proactively contribute to all team projects
- Generate and work on daily Microsoft Excel reports relating to sales order management
- Ensure that all customer issues and queries are acknowledged or answered within 24 hours
- Ensure all quotations, project and promotional activities are monitored and reported monthly
- Ensure strong relationships are built and managed both internally and externally
- Provide on time delivery focus and root cause analysis
Additional:

- Monday to Thursday 8:30am - 4:30pm, Friday 8:30am - 4pm
- Once competent, working a shift pattern (7:30am - 3:30pm) on a rota with the team
- Free onsite parking
- Holidays: 25 days plus bank
- Auto Enrolment Pension