Aftersales Advisor

3 weeks ago

Colchester, United Kingdom Chameleon Codewing Limited Full time

Aftersales Advisor

Reports to: Contact Centre Manager

Role Summary

The Aftersales will need to be able to work in a service team along with engineer technicians and other aftersales advisors. Experience and is confident in their ability to deliver a strong customer focussed approach and the drive to exceed the customers’ expectations. Ability to build rapport with a diverse range of customers and handle the occasions difficult or angry client. Excellent written and verbal communication skills. Problem solving skills and ability to use own initiative. Strong organisation & time management skills.

The Aftersales advisor will also need to work on their own effectively as well as part of a close-knit team, working together to achieve the team and company goals, enhancing the standing and reputation of Chameleon Codewing.
- Taking lead with customer complaints and being responsible to resolve any issues that may arise.
- Assist customer with any warranty claims whether product or installation related.
- Supporting the bookings team members with any difficult area bookings.
- Administration requirements such as engineer insurances, audits, holidays, hold slots authorised petrol codes.
- Assist with ad hoc projects and engineer support as necessary.
- To ensure that all calls received are answered within 10 seconds in a professional manner and contribute to the departmental target of 90%.

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Colchester, CO2 9JT

Reference ID: Aftersales Advisor

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