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    Northampton, United Kingdom Northampton General Hospital Full time

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Inpatient Waiting List Co-ordinator

4 months ago

Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

To work as part of a clerical team to support a defined team of Clinicians.

Provide an efficient administrative and day-to-day support service to the Endoscopy department. Duties will include organising and managing inpatient waiting lists.

Booking TCI appointments, dealing with a variety of different enquiries from both patients and clinicians alike.

All general office duties to include various programmes within the department.

Undertake effective administrative duties as part of the admin team required by Endoscopy.

The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should normally be provided during the core hours of 8am and 5pm. However, to ensure alignment with the Direct Clinical Care time of the Clinicians for whom they support flexibility from the core hours may be required and will be determined locally depending upon the needs of the service

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

To ensure that the correct administration procedures are followed and all relevant letters ,prep and related information as required for the department is sent out in a timely manner i.e. confirmation letters etc.

To deal with enquiries on behalf of the Clinical Teams either by telephone, personal contact or correspondence, within agreed limits and take appropriate action, i.e. ensure appropriate documentation is available.

Assist with the effective management of patient pathway and ensuring that all necessary appointments, including inpatients, lists, waiting list etc. are organised arranged in an appropriate time frame, ensure that lists are utilised to capacity, diagnostics and tests are processed as requested and that patients receive timely treatment thus meeting the Trust and national standards when required.

Assist with the coordination of lists to ensure effective time management.

Assist with ensuring the relevant databases and patient information systems are up to date.

Assist the clinical teams and on receipt of test/investigations results

Provide general administrative services including photocopying, filing, faxing and other office routines.

Ensure all correspondence and documentation is filed promptly and cross reference whenever necessary.

Prepare and collate statistical information as required and input to database if appropriate, in conjunction with Trust requirements.

Ensure that relevant health records are available to the Clinical Team when required and anticipate demand wherever possible.

Receive and sort daily post, date stamp and distribute as appropriate.

Assist the process of patient tracking including booking all necessary appointments, chasing results, waiting lists and ensuring that patients receive timely treatment up to the point of discharge when required.

Liaise with other hospital departments, GPs and other health care agencies when required.

Assist and help colleagues when the need arises.

Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.