Telesales Supervisor

We believe exceptional people make Parts Plus an exceptional place to work and are always looking for talented people to join our growing family. We are currently looking for a Telesales Supervisor based at Swansea Ford Parts Plus.

Reporting to the Centre Manager the Telesales Supervisor is responsible to lead, manage and motivate the Parts Sales team to achieve and exceed sales growth. Through the team, develop strong relationships with Customers, by providing expert knowledge and support and provide an exceptional Customer service experience.

**In this role you will**:

- Ensure own and Telesales Team overall sales growth are achieved
- Continually monitor sales performance against set KPIs and take corrective action with the team to ensure KPIs and sales growth are met
- Monitor team performance and display daily achievement against goals - encourage a positive and competitive team spirit
- With the Business Development Executive and Centre Manager, monitor the success of the targeted Customer sets, promotions and campaigns
- Attend weekly first line Centre management meetings and report on sales and marketing activity and performance
- Maintain own knowledge levels (to include product knowledge, market awareness, competitor activity and pricing)
- Ensure you and your team are adequately trained and understand the Unique Selling Proposition of the Parts Plus brand
- Conduct regular 1:1 performance reviews to monitor the achievement of individual KPI’s, and provide developmental or corrective support
- Recruit new Parts Sales staff as required, pulling on the support of the Parts Plus Centre Manager if required

**In order to be successful for this position you will**:

- A proven ability in managing and motivating a team to achieve sales growth
- Previous call centre management experience gained in a B2B environment
- A passion for providing a great Customer service experience
- Ability to communicate effectively and build strong relationships with all key stakeholders
- Possesses a high degree of IT literacy. CDK/Kerridge experience desirable

**Benefits**:

- Attractive Pension
- Life Assurance Scheme
- Car Benefit Scheme (also available for immediate Family)
- Employee Discount (Vehicles, Parts & Servicing