Protective Services Officer

6 months ago

London, United Kingdom Securitas Full time

**Securitas** is recruiting **Protective Services** **Officers **to provide support to the **Visitor Services **and Security department at the National Gallery site. Your primary responsibility will be to ensure the safety and protection of the artwork, the building, and its occupants. You will be committed to providing a high degree of security, in a front-of-house function.

If you are dedicated to delivering the highest levels of service which consistently demonstrates Securitas’ core values of Integrity, Vigilance and Helpfulness then we would love to hear from you.
- **SIA is essential**:

- **Working an average of 36 hours per week**

Job Opportunity

**Your responsibilities will include**:

- The primary duty of the Protective Services Officer (PSO) is invigilation of the Gallery public spaces - taking a proactive and reactive approach to any incidents or near-misses which may impact on the safety and protection of the artwork, building and its occupants.
- Ensure that visitors, contractors, and staff members enjoy the collection in a safe manner - ensure all reportable incidents are escalated appropriately, and to challenge and de-escalate where appropriate.
- Proactively patrolling your assigned Gallery area; being vigilant in monitoring for unsafe activity and making regular visual checks of the artworks.
- Respond to alarms and incidents as per the Standard Operating Procedures and the site escalation process.
- Report suspicious behaviour and activity to management and/or the Control Room as appropriate. PSOs must be mindful of the UK’s Threat Level and Action Counters Terrorism.
- PSOs must have an excellent standard of English speaking, to verbally communicate effectively with Gallery visitors and colleagues.
- Engage with visitors as an Ambassador of the Gallery - be committed to having a good knowledge of the permanent collection, temporary exhibitions/displays and events, including Gallery Membership.
- Ensure all visitor queries are responded to with an ‘above and beyond’ approach to ensure a successful and positive visit - from arrival to departure.
- All officers must be flexible and adhere to any reasonable instruction from a manager to aid the overall operational service delivery.
- Record and report all faults, health and safety hazards and unsafe working practices to supervisor/manager.
- Employees should always be mindful about confidentiality and never discuss the Securitas operation at the National Gallery with any member of the public or non-Securitas staff members. All queries from the press should be directed to the Press department.

Company Benefits

**Health & Wellbeing**
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans

**Lifestyle Benefits**
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advise
- Payroll ISA's
- Eligibility for Costco Membership

**Learning & Development**
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programs both local and global

**Giving Back**
- Payroll Giving
- Working with charities such as Calderwood House, KPMB and Wooden Spoon
- Supporting local community initiatives
- Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org

Essential Skills

**Essential Criteria**:

- Must be available to work across Monday-Sunday during the Gallery opening hours, which including Friday evenings until 21:00.
- Must had a valid frontline SIA license.
- Must have the right to work in the UK with a 5-year checkable history.
- Security experience - conflict management.
- Excellent communication skills, very good English speaking skills.
- Demonstrable experience of working Front of House.
- No current criminal convictions.
- Be able to work independently as well as part of a team.
- Be punctual and reliable.
- You must be capable of standing for the duration of the shift.
- Knowledge of licensing laws and Health and Safety regulations

**Desirable**:

- ****Prior experience working of working in a visitor/customer-facing environment (Culture sector)

**Salary**: £11.95 per hour

Expected hours: 36 per week

**Benefits**:

- Employee discount
- Life insurance
- Referral programme

Schedule:

- Day shift
- Night shift
- Weekend availability

**Experience**:

- security: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- SIA (preferred)

Ability to Commute:

- London, WC2N 5DN (required)

Ability to Relocate:

- London, WC2N 5DN: Relocate before starting work (required)

Work Location: In person

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