Senior Content Writer

3 weeks ago


Manchester, United Kingdom Expedia Partner Solutions Full time

**Senior Content Writer**

Expedia Group is seeking a Senior Content Writer to join our growing Knowledge Management team. Are you enthusiastic about creating, curating, and maintaining knowledge content? Are you well-versed in writing for localization, web and mobile? Do you have an eye for detail and dream of ways to improve self-service content? We want to hear from you

**What you'll do**:

- Manage large content projects and product launches with high business impact in alignment with our content strategy
- Engage in persuasive conversations with stakeholder and manages expectations
- Interacts with leadership, customers, business partners and stakeholder from levels across the company to and other teams to identify content strategies/goals/solutions
- Thinks holistically and utilizes experience to propose innovative ideas to benefit the greater team; proactively creates solutions to move KM and our customers forward
- Use data to glean insights into the user experience and illustrate the value of content in the experience
- Function as a team ambassador, advocating for our users and designing solutions with our vision, mission, and strategy in mind
- Mentor peers, customers, business partners and stakeholders on Content Strategy
- Work independently with mínimal oversight

**Who you are**:

- Have a passion for technical writing and creation of self-service content
- Able to transform information from multiple people and documents into concise, user-centric content solutions
- Skillful in crafting plain language content that adheres to style, voice, and tone standards
- Capable of prioritizing a variety of projects and maintenance work simultaneously and with a high degree of autonomy
- Possess outstanding written and verbal communication skills
- Able to navigate ambiguity to deliver content that adds measurable value to the business
- Demonstrates strong judgment that enables you to navigate business relationships and conflicting opinions
- Adept at crisply defining user scenarios and building the right content to address user needs
- Bachelor’s degree in an applicable discipline, or any related field; or equivalent related professional experience
- 5+ years of strategic and tactical content creation and copywriting within UX, digital marketing, social media, e-commerce, streaming media, or similar practice
- Demonstrated technical writing experience
- Experience crafting content for products, help websites, knowledge bases, or other channels.
- Experience leading complex projects end-to-end
- Demonstrated ability to prioritize with autonomy, develop simple solutions despite constraints, and make tradeoffs when leading projects
- Strong judgment to navigate through ambiguity
- Ability to operate in a fast-paced environment
- Experience using data to make decisions
- Experience working with self-service content in a globally distributed organization
- Experience in design or in a role with a strong user focus
- Experience mentoring content writers
- Experience working in a travel organization
- Experience with Salesforce, Seismic, Adobe ADM, Jira

**About Expedia Group**

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


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