Finance Assistant

4 weeks ago

Liverpool, United Kingdom The Riverside Group Full time

Job Title: Finance Assistant - Customer Payments
Contract Type: Permanent
Part Time: 18 hours per week
Working Pattern: To be arranged

**Salary**: £21,304 pro rata
Location: Hybrid - Based in Liverpool

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**
- Carry out the full range of financial and administrative activity required to process income from a variety of sources on to rent accounts, including monitoring the receipt of and uploading payment schedules, scanning correspondence and resolving issues in line with agreed policies and procedures.
- Develop effective relationships with internal and external stakeholders as appropriate, including Local Authorities and Government Departments to ensure rent payments are progressed efficiently and accurately, escalating as appropriate for line management intervention as required.
- Ensure adherence to financial controls and internal business processes, in line with the service level agreement, to effectively support Customer Services.
- Contribute to the continuous improvement of processes and procedures.
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
- Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
- Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements

**So, who are you?**
- Experience of processing customer payments, preferably processing rent payments within a housing environment.
- Proficient in the use of MS Excel.
- Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a dynamic and demanding role.
- Results focused with the ability to take ownership of tasks.
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
- Excellent team player who can work flexibly to meet business requirements.

**Desirable**
- Experience of working in a housing environment

**Enjoy the rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Role Profile**
- Focusing on customers
- Continually seek to improve quality and standards of excellence in customer service.
- Provide rapid, effective and cost-effective responses to customer needs.
- Ensure that at all times you show a desire and willingness to address the needs and to manage the expectations of internal and external customers. Respecting every individual
- Undertake your own development and manage your work life balance and exhibit behaviours that support Riverside’s vision and values.
- Demonstrate an awareness of community and cultural diversity and your own behaviour in relation to others.
- Work with others to deliver excellent service to your internal and external customers.
- Constructively builds relationships in order to demonstrate an understanding and awareness of others’ needs, opinions and feelings. Communicating positively and listening to understand, communicate clearly, appropriately and persuasively using listening skills to ensure understanding of the message being delivered and received.
- Correctly interpret information from a range of sources to inform decision-making.
- Ensure all methods of communication are of a high standard and comply with the Riverside Communications Policy and Riverside Service Style.
- Not afraid to challenge existing processes and procedures where they do not deliver the best possible service.
- Respond to needs and issues identified by our customers, staff and partners by using innovative solutions, new approaches and is not constrained by tradition or experience.
- Exhibit behaviours that drive activity to achieve results and work in a way that ensures that both short and long-term goals are delivered as efficiently as possible.
- Your own performance is planned and managed in a way which delivers high standards and results. - You are confident in making difficult decisions and are prepared to sta

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