Team Leader
4 weeks ago
**Working hours**: 37.5 hours per week (across 24 hour shift pattern, on rota basis) Salary: £28,500 with progression up to £31,500 per annum Based: Avalon House, St Catherine's Court, Sunderland, SR5 3XJ (a blend of office and home working required) About us Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.
Our Mental Health Helpline delivers services on behalf of a number of NHS Trusts and CCGs and has seen considerably growth over the last few years. About the role The Helpline is a 24/7 telephone crisis management, support and information service. We provide confidential emotional support to callers and provide information on local and national services specific to mental health and other issues. Our services also include online and texting support.
The Helpline is open 24 hours a day, 365 days a year. You will be responsible for the line management of a team. You will be involved in assisting the Helpline Manager in ensuring the delivery of KPI's and SLA's to enable achievement of all operational targets. You will effectively build and maintain a high performing team - managing performance and providing team members with regular, constructive feedback about their performance and behaviour.
You will facilitate meaningful one to one reviews and appraisals. About you We're looking for motivated individuals with experience of managing a team as well as working with vulnerable groups. You will hold a Level 3 Certificate in Counselling and have an appropriate qualification in Management, Social Care or equivalent. Flexibility is required to run a Helpline operating 24hrs/365 days per year.
You will need to be willing and able to work day shifts, night shifts, weekends and evenings on a rota basis, alongside the other team leaders. You will be able to participate in the on-call rota and will live within commuting distance of Sunderland. Training will be held in our COVID-secure Sunderland office on Enterprise Park during office hours. Once trained you must be able to work in the office or in a confidential room of your home on a rota basis.
A good internet connection is required. All other ICT equipment will be provided. What we offer You will go through our comprehensive, in-person training program in your first week of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. MHM offers 25 days annual leave per annum, plus statutory holidays and a 5% contributory pension scheme.
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