Host/hostess £12,50 Per Hour

3 weeks ago

Birmingham, United Kingdom Best Western Plough & Harrrow Hotel Full time

**We are expanding and looking for 2 hosts to join our team.**

**Company description**
The Best Western Plough & Harrow Hotel in Edgbaston, Birmingham is a privately owned 3 star 44 bedroom hotel close to the city centre. The hotel has a bar / restaurant, function & conference rooms. The company aims to employ outstanding individuals to be part of a small team delivering outstanding service to our customers. We believe a good work life balance can be achieved whist working hospitality & are looking for open minded people with real character who want to develop a career in hotels.

**Job description**
**Hotel Host - The Best Western Plough & Harrow Hotel, Edgbaston, Birmingham**

When guests arrive at our hotel the very first welcome they receive will often be from one of our Hotel Hosts.

The Hotel Host provides a critical role as it’s often the first opportunity to provide guests with impeccable service & make a positive impression for the hotel & the brand.

As a Hotel Host you will be a key member of a team delivering a seamless guest journey from pre-arrival to post departure. Using your initiative & flexibility to best manage the day to day running of the hotel with the other hosts, management & staff.
You will offer the most exceptional guest service possible and nurture a strong sense of pride in the products and services provided to guests. You will also be integral in ensuring a sense of community with colleagues across all areas of the hotel.

Our dream Hotel Host is essentially an ambassador, always reflecting our core values & going above & beyond to provide each guest with a first class & lasting service experience.

This is a role for a person who has a real & individual character, who speaks with a smile & has immense passion for delivering service.

In your cover letter please tell us why you would be our dream host. Just submitting your CV won't necessarily be enough.

**Key Responsibilities**
- Welcoming guests on arrival in warm, friendly & efficient manner
- Proactively assist guest’s with enquiries
- Respond to requests & anticipating any further queries guests may have
- Service of Food & Beverage throughout the hotel
- To have a full knowledge of the services and products the hotel offers
- Understand & implement company policies
- Performing daily tasks including checking guests in & out, serving drinks & food, ensuring public areas & bedrooms are clean, managing events & functions

**Skills and Experience**
- Personable, friendly, outgoing, reliable, loyal & trustworthy
- Flexible in terms of hours and tasks undertaken
- Good written and verbal communication skills
- A desire to get things right & have attention to detail
- Effective time management skills and the ability to effectively prioritise workload
- Self-motivated with initiative and genuine interest in guest satisfaction
- Problem solving skills, innovative & lateral thinking
- Team player and enjoy working in a team environment
- Microsoft office and basic computer skills
- Willingness to learn and work with a variety of systems

**Benefits**:

- Welcoming working environment
- Accrued holiday allowance
- Best Western Reward Points
- Additional unpaid leave if required
- Company Pension (NEST)
- Free onsite parking
- Discounted hotel stays across the Best Western Hotel group
- Access to internal/external training qualifications and programmes
- Career development opportunities within hotel management

**Package**:
Wage £12.50 per hour + share of gratuities

35-45 hours per week depending on rota & business requirements

Contributory Pension Scheme (NEST)

Holiday equivalent to 28 days per year (inclusive of bank holidays)

Hours of work include shifts for 5 days out of 7, including early mornings (6.30am start), late nights finishes (up to 1am if events are taking place), weekends & public holiday

When on late shift you may be required to stay overnight in a staff bedroom to be on call for an emergencies. This would usually be 1 night ( max 2) per week

There may also be the opportunity for this to be an Live in position.

Work Remotely
- No

**Job Type**: Permanent

**Salary**: £12.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Birmingham, West Midlands: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Application question(s):

- Must be able and willing to Serve Alcohol?

**Experience**:

- Hospitality: 1 year (preferred)

**Language**:

- Fluent English (required)

Work Location: In person

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