Hotel Receptionist

5 months ago

Lowestoft, United Kingdom The Hotel Victoria Full time

Hotel Receptionist

**Duties**:

- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring all necessary information is obtained and recorded accurately
- Answer phone calls and respond to guest inquiries in a professional and courteous manner
- Provide information about hotel facilities, services, and local attractions
- Process payments and maintain accurate records of guest transactions
- Assist with room reservations and ensure all bookings are accurate
- Coordinate with other hotel departments to ensure guest needs are met
- Maintain a clean and organized front desk area

**Requirements**:

- Previous experience working in a hotel or customer service role preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong organizational skills with the ability to multitask effectively
- Ability to remain calm under pressure and handle difficult situations with professionalism
- Flexibility to work shifts, including evenings, weekends, and holiday cover
- Must be reliable

Join our team as a Hotel Receptionist and be the first point of contact for our valued guests. As a receptionist, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all guests. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for delivering outstanding guest relations, we would love to hear from you.

**Job Types**: Part-time, Permanent

**Salary**: £7.49-£10.42 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- Day shift
- Holidays
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

Reference ID: RECJULY23

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