Pcu Receptionist

**JOB DESCRIPTION**

**Job Title: PCU **Receptionist

**Responsible to**: PCU Clinician / Operations Supervisor

**Hours**:Monday - Friday 11:30-22:30, Saturday - Sunday 09:30-22:00

**Location**:Worcestershire A&E, _Worcestershire Royal Hospital, Worcester WR5 1DD_

**Job Purpose**:To work as part of the administrative team to support all administrative work undertaken for the Primary Care services located at Worcester Royal and Alexandra Accident and Emergency departments. The post holder will need to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.

**GENERIC RESPONSIBILITIES**

Working within a successful team you will be able to demonstrate that you are able to:

- Provide all aspects of administrative support to staff, Managers, Finance, Directors and clinicians as directed and keep them informed of work in progress
- Maintaining and monitoring the EMIS Clinical Services appointment system.
- Booking appointments for patients streamed to primary care and transfer details from the Patient First system to EMIS.
- Welcoming patients and sign posting patients to the PCU.
- Carry out system searches as requested
- Support administrative staff, providing cover during staff absences
- Maintain general office duties
- Maintain a clean, tidy, effective working area at all times
- Provide support in photocopying and filing
- Support GP and ANP Locums as directed
- For patients being referred to speciality teams, the receptionist should provide wayfinding advice to the appropriate assessment area. If assessment areas are unable to accept due to capacity, the patient may wait in the main waiting room, ensuring that the Nurse in Charge or triage nurse is aware.
- To summon security assistance if needed via phone or crash alarm.
- To work to deadlines and respond in a flexible way to the changing demands of the organisation, including ensuring that customers are responded to promptly and professionally
- To attend and participate in team meetings, training courses, and appraisals punctually and well prepared, as appropriate and when required

To complete tasks and objectives that are outlined in your own personal objectives

All staff at SW Healthcare have a duty to conform to the following:
**Equality, Diversity and Inclusion**
A good attitude and positive action towards equality, diversity and inclusion creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to, and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**
SW Healthcare is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to co-operate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

**Confidentiality**
SW Healthcare is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

**Quality & Continuous Improvement (CI)**

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

**Induction Training**
On arrival at the practice all personnel are to complete an SW Healthcare induction programme, this is managed by the Operations Supervisor.

**Learning and Development**

**Collaborative Working**
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective commun