Patient Services Advisor

3 weeks ago


Newton Abbot, United Kingdom Acorn Recruitment Limited Full time

Are you looking for you next role in clinical / medical administration?

Our client is looking for an assertive, positive individual to join a friendly team as a Patient Services Advisor for a local practice in Newton Abbot. This role is on a temporary to permanent basis.

The Patient Services Advisor must deliver a professional service to all patients and visitors, communicate effectively between patients and members of the health care teams, and maintain a strict level of confidentiality across all tasks.

Duties include (but are not limited to):

- Ensure an effective and efficient reception service is provided
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Handle repeat prescription requests ensuring boundaries are met
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures using the SystmOne workflow system
- Perform a variety of administrative tasks appropriate to the role

Essential skills and experience required:

- Experience dealing with public / customer care
- GCSEs A-D or equivalent in English and Maths
- Excellent IT Skills, including Microsoft Office; Outlook, Excel, and Word
- Ability to work under pressure
- Ability to self-evaluate and embrace professional development

Salary and benefits:

- £9.60 per hour, rising to £9.90 per hour after probation
- Temporary to permanent basis
- Easily accessible via public transport

Please note a DBS check is required for this role.

Acorn Recruitment Ltd is acting as an Employment Business in relation to this vacancy.



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