Area Coordinator

3 weeks ago


Taunton, United Kingdom Reed Business Support Full time

I am recruiting for a number of Area Coordinators in Taunton on a part time basis. We have a variety of hours available per week
- the shifts are across 7 days a week and will be on a rolling three week rota pattern
- please get in touch for more info

These roles are likely to run for an initial 12 weeks, with the possibility of an extension. This is a key role in the companies' operational team.

**As Area Coordinator your role will include but not limited to-**
- Ensure that all calls received are answered promptly and in accordance with local and national standards.
- Ensure that calls requiring a face-to-face consultation receive booked Treatment Centre appointments or home visits within appropriate timescales.
- Ensure that patients receive the right care in the right place, by those with the right skills, the first time.
- Meeting all national and local quality standards and key performance indicators.
- Follow all relevant operational policies, procedures, processes and guidelines are fit for purpose
- Ensure that all records and handover of calls to other providers is undertaken promptly, safety, securely and contemporaneously.
- Develop and maintain close working relationships with a range of local partnerships and stakeholders.
- Identifies and resolves operational challenges in partnership with others and operates a system that to deliver exemplar service standards.
- Build a culture defined by the company’s values and provide a clear, effective and appropriate leadership style that engages the team and ensures that the company’s vision and direction of travel is clear.
- Able to understand and analyse complex issues and balance competing priorities in order to make difficult decisions.
- Experience of coaching, mentoring and developing staff.
- Excellent interpersonal and communication skills, able to influence and persuade others articulating a balanced view and able to constructively question information from others
- Excellent planning skills and ability to work to specific timescales


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