Claims Specialist
3 weeks ago
**About Swiss Re Corporate Solutions**
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.
**About the Role**
This is a mid-level Claims position, based in London or Manchester, responsible for the professional handling of a hybrid portfolio of Casualty, International Programs, Financial and Professional Liability and Construction P.I. claims underwritten in the UK Casualty market. You will be equally comfortable acting as Lead or as a Coinsurer, and capable of technical coverage evaluation and exposure analysis and influencing a market to reach the desired outcome.
Our objective is proactive investigation and evaluation, fair resolution, and the delivery of exceptional customer service in line with the Corporate Solutions Claims Commitment.
The position reports into the Head of Casualty Claims London.
**Key Responsibilities**
- Deliver the highest quality claim handling and customer service consistent with the Swiss Re Corporate Solutions (SRCS) Claim Commitment and Claim Handling Guidelines.
- Handle claims of varying severity within defined technical authority including, coverage review, fact investigation, loss evaluation, and designing and executing on an appropriate claim resolution strategy. Set and maintain appropriate and timely indemnity and expense reserves.
- Proactive diary management to drive claims towards timely resolution.
- Select, direct and manage external experts and vendors, including working with experts to set appropriate budgets and effectively manage costs.
- Select and manage outside attorneys, where needed, including working with attorneys to set appropriate resolution strategy and budget and proactively manage costs.
- Regularly provide actionable claims input to internal stakeholders.
- Assist Underwriting and others with contractual wording and risk assessments.
- Keep Claim Management and Internal Stakeholders aware of loss potential and material claim developments, consistent with the Claims Handling Guidelines and Standard Operating Procedures.
- Provide accurate information and data for Claims' reporting.
- Comply with internal governance, legal and regulatory requirements.
- Regular Claims and Insurance Industry training/education, including obtaining applicable insurance certifications/designations.
- Participate in regional and global projects as requested and required.
**About You**
- Smart, educated individual with insurance or legal-based work experience (ACII Preferred) or willingness to work towards gaining those qualifications.
- 3-6 years Claims or Insurance Industry experience working in the primary insurance market on retail and/or wholesale claims. Practical working knowledge and experience of using the UK Personal Injury Claims Portal as a Compensator is an advantage, as is knowledge of handling claims for International Programs.
- A desire to learn and develop as a person and as an insurance professional.
- Ability to work independently and as part of a team.
- Solid coverage, investigation, loss evaluation and claim valuation skills.
- Solid negotiation skills with a desire to continue development of such skills.
- Ability to engage and manage external experts, including proactive cost management.
- Solid litigation and outside attorney management skills.
- Solid understanding of underwriting and other insurance functions.
- Solid computer skills including proficiency in the use of MS Office (Word, Excel, Power Point), MS Outlook, and the use of Internet for research and investigation.
We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity - diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences - at all levels and in all functions and regions.
We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to
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