Helpdesk Administrator

**The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.**

**Sure Maintenance, part of The Sureserve Group are a market leading heating and hot water specialist with over 40 years of successful delivery and a growing client base.**

We are recruiting for a diligent, professional Helpdesk Administrator to join our busy team, working as part of the administration team for one of our Regions.

**Overview of the Role**:
Helpdesk Administrators are a key part of the team providing frontline support and outstanding customer service for our social housing and public sector clients

**Roles and Responsibilities**:

- Answering telephones to customers and clients, booking appointments, dealing with queries
- Scheduling engineers for both planned works and responsive repairs
- Chasing up incomplete jobs and rescheduling when appropriate
- Dealing with problems and complaints and escalating when necessary

**Relevant Skills and Behaviours**:

- You must have excellent communication skills gained within a customer focused environment.
- The ability to communicate with clients, residents, engineers and management effectively
- You will be a highly organised administrator and a team player.
- Be able to thrive in a demanding and dynamic environment
- You must be IT literate with experience in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly.
- Experience of domestic gas administration or similar is highly desirable but not essential.
- Outstanding customer care skills and a professional approach.
- Ability to work under pressure and manage challenging situations calmly.
- Problem-solving and decision-making skills.
- Adaptability and flexibility to deal with fast-changing situations and environments.
- Attention to detail and ability to multi-task.
- Proficiency in English.

**What We Offer**:

- Employee wellbeing programme, occupational health support, telephone support
- counselling for staff
- Service level awarded annual leave
- Enhanced Maternity & Paternity Packages
- Cycle to Work Scheme
- Employee Voice Forum
- Sureserve Legends
- celebrating the fantastic ways in which our employees live our values.

**We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.