Operations Co-ordinator

4 months ago

Bolton, United Kingdom The ExcluSec Group Ltd Full time

We are currently recruiting an **Operations Co-ordinator **to join our Head Office team in Bolton.

As an Operations Co-ordinator, you will have good personal and communication skills, be able to work unsupervised and possess good team player qualities.

**Hours**:

- 42 hours per week
- 4 on/off (days)
- Days, Weekends and Bank Holidays

**Pay & Benefits**- £11.50 per hour- Career Development- Training Oppotunities- FREE First Aid & SIA Top-up Training*- Wagestream- Health Cash Plan- Employee Assistance Programme (EAP)

**Reporting To**:
Service Delivery Manager

**The Role**:

- Managing and scheduling of rosters using workforce management software, ensuring all staff are scheduled for their shifts correctly.
- Answering the telephone and dealing with any queries in a prompt and efficient manner.
- Reviewing hand over reports, dealing with any issues and if required, referring to the relevant team.
- Scheduling mobile patrols, response duties and jobs using our response scheduling software system.
- Ensure that all periods of sickness, blow outs, no shows, and any other short notice absences are covered promptly with suitable staff.
- Report all impending shortfalls in cover.
- Liaising closely with Service Delivery Managers, Supervisors and Management Team as required.
- Monitoring and responding to missed welfare check call alerts.
- Monitoring and responding to lone worker system alerts and activation’s.
- Completing various admin duties such the typing of Assignment Instructions and other general admin duties.
- ** Any other duties commensurate with the role.**
- Hold a current valid SIA licence (**minimum Security Guarding**) **is essential**:

- A full UK driving licence **is essential**:

- Experience in a similar role is **_preferred_**:

- A flexible and professional approach to work is **essential.**
- Excellent communication and customer service skills is **essential.**
- Excellent command of English, both written and verbal is **essential.**:

- Confidence and ability to deal with difficult situations (including those involving conflict) is **essential.**:

- Taking pride in your appearance as well as representing the ExcluSec brand at all times is **essential.**:

- Eligible to work in the UK is **essential.**:

- Have a 5 year verifiable work history is **essential.**:

- IT literate is **essential.**

**Please Note**:If you do not meet the **essential** criteria for this role listed apply, please do not apply.

**About ExcluSec**

ExcluSec are a privately owned, professional, reliable and accredited soft services provider based in Bolton who provide a range of tailored services to private individuals, charitable organisations and corporate clients throughout the North West and the UK.

**We offer a range of employee benefits including access to Wagestream - an app-based service that allows employees to draw down 50% of their earned wages.**

**We are also providing the additional training required to renew SIA licenses (First Aid and Upskilling) FREE of charge to all employees who work on a regular basis.

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