Behavioural Detection Officer

3 weeks ago

Dorking, United Kingdom Gatwick Airport Limited Full time

Job Requirements

**To be the airport for everyone whatever your journey**

**Behavioural Detection Officer**

**The Opportunity**:
Are you our next Behavioural Detection Officer. We are looking for someone who can help us redefine what's possible for are Stable Operations team.

As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and growing your career.

**What's the role?**

To help keep people safe by observing the behaviours of airport users, interacting with them to identify potential suspicious activity, and where appropriate, refer suspicious behaviour to Gatwick police or other authority.

**What you'll be doing?**
- Maintain a high level of vigilance in order to screen passengers, in particular, those passing through restricted areas, using Behavioural Detection training to prevent non-compliance.
- Help in proactively identifying any potential criminal or terrorist related activity by interacting with passengers and checking identification and/or travel documents for all passengers as required, to resolve any behaviour or appearances deemed as suspicious.
- Engaging with Gatwick Police, Counter Terrorism Intelligence Unit (CTIU), Border Force, National Crime Agency (NCA) and any other appropriate authority, ensuring effective 2-way communication
- Effectively communicating, demonstrating empathy and understanding to passengers whilst ensuring that security procedures as per training are followed in all cases, preventing unnecessary stress
- To assist with emergency situations which could arise, supporting the business back to BAU.
- Completing documentation, recording incidents and referrals in a clear and concise manner as required, to enable an effective audit process.
- Ensuring compliance with Company Health and Safety Policies, taking personal responsibility for employing safe working practices to minimise risk to self, work colleagues and customers.

**Do you have what we're looking for?**
- Knowledge of the Gatwick Airport operation and its associated stakeholders
- Experience in Behavioral Detection is beneficial.
- Experience in maintaining a high level of vigilance in order to screen passengers and public.
- Experience in proactively identifying any potential criminal or terrorist related activity.
- Exceptional communication skills - the ability to promulgate detailed information both verbally and written to all stakeholders in a professional, accurate and timely manner. The ability to interact with passengers to potentially resolve any behaviour or appearances deemed suspicious.
- Ability to analyse data sets to recognise trends.

**What's it like to work here?**

We prioritise the professional growth of our employees and provide opportunities for people to continue their journey through ongoing development and support along with a total reward package that recognises your contribution.

We are committed to reflecting the diversity of our local community and the passengers we serve. We value an environment where everyone feels comfortable, respected, and empowered to be their authentic selves. As an equitable, diverse, and inclusive employer, we encourage different perspectives that redefine what's possible. Together, we form a strong and united team.

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