Nhs Gp Surgery Receptionist

2 weeks ago

London, United Kingdom Soho Square General Practice Full time

NHS GP SURGERY RECEPTIONIST

PART TIME

SALARY STARTING AT £11.05 PER HOUR AND NEGOTIABLE DEPENDING ON EXPERIENCE

SOHO SQUARE GENERAL PRACTICE, W1D 3HZ

We are a friendly NHS GP Practice based in Central London, just off Oxford Street and close to Tottenham Court Road Station.

We are looking for a new Receptionist to join our team and support the work of our clinical team to deliver a caring and patient centred service.

Previous Experience using SystmOne will be an advantage and a background in customer facings roles will be an advantage.

The weekly working pattern will be 08:00 until 16:00, Monday to Friday, with a 30 minute unpaid break.

You will be based on our Reception desk and the main responsibility of the role is to provide excellent patient care by answering queries and arranging patient appointments.

**Job responsibilities**

**Reception**
- Answering telephone calls and dealing with face-to-face enquiries
- Receiving and directing patients and visitors to the Practice
- Keeping accurate records of patients attending and those requiring visits
- Answering general patient enquiries
- Receiving and recording requests for home visits
- Making new and follow-up appointments
- Pulling/filing notes and extracting/making ready patients’ notes for surgeries if required
- Liaising between reception and the Doctors during surgeries as appropriate
- Act as a Patient Chaperone as and when required
- Receiving and recording messages for Clinicians and other members of Internal Staff as required

**Personal**
- Be committed to own personal development by maintaining an up to date training record and contributing to the annual review process.
- Effectively manage own time and workload.
- Support the equality, diversity and rights of patients, carers and colleagues.
- At all times, to understand and respect the confidentiality and sensitivity of issues to do with patients, their care and treatment.
- To be flexible within reason, to help cover shifts in the event of holiday and sickness
- To inform and consult with Manager regularly throughout the day to enable the efficient operation of Reception and Administrative functions.

You will be required to undertake all other duties that may be reasonably asked of you including supporting the work of the Administration team when required.

**PERSONAL SPECIFICATION**

**Essential Criteria**

**At least 1 years’ experience working in an NHS GP Practice**

Education and Qualifications
- Good oral and written English communication skills
- Good level of IT literacy
- Minimum 5 GCSEs or equivalent to include Maths and English

Knowledge / Experience
- 2 years plus experience in a customer/patient facing environment

**Desirable Criteria**
- Experience of working with recognised Clinical System e.g SystmOne, EMIS
- Previous experience in a GP or Healthcare environment

**Job Types**: Full-time, Permanent

**Salary**: From £11.05 per hour

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
As a NHS GP Surgery we provide training to our team on infection control and correct PPE. Our Reception staff are protected by a screen and we follow current NHS guidelines with regards to infection control to reduce the risk of infection.

Work Location: In person

Application deadline: 16/04/2023
Reference ID: SSGP032023

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