Case Checker

**The Opportunity**:
We have an exciting opportunity for a quality assurance professional to join our busy team based in Leighton Buzzard, as a Case Checker. It is essential that you have a real passion for offering a fantastic customer experience and have the ability to deliver results within a deadline.

Excellent communication skills are essential as this role requires both written and verbal contact with varied parties that thoroughly respond accurately to the needs of the customer and the group business areas. CF1/CF6 or equivalent qualifications are desirable but not essential.
**You will be responsible for**:

- Confirm that customer outcomes are taken into consideration when dealing with all aspects of the Case Checker role.
- Ensure that cases are checked in line with the tools provided, including Case Checking Process Guides, Case Checking Methodology, MASM, PASM, Aide Memoire, CCT Grading Flowchart.
- Where necessary, seek guidance from Subject Matter Experts in other business areas.
- Suitability Assessment Forms and any spreadsheets that are completed, to be comprehensive, clear, accurate and up to date.
- Agenda Items to be put forward prior to meetings and queries, concerns, issues, trends to be raised for discussion during calls/meetings.
**Your experience and skills will include**:

- Basic computer awareness is essential, as is the ability to type accurately and quickly.
- Customer service experience and extensive use of the phone.
- It is essential to have the ability to multitask in a busy, high workload office environment.
- You will need to be a confident and outgoing team player.
- Ability to prioritise and organise appropriately.
- Accurate and numerate having a good eye for detail.
- Excellent communication skills, both verbal and in writing, are essential.

The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND. Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, we also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.
**About Us**:
Following the acquisition of Countrywide earlier this year, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 15,000 staff nationwide. Our confidence in the market and drive for further growth means that Connells Group can offer a stable and progressive setting for all staff.