Relationship Manager

2 weeks ago


Manchester, United Kingdom BPP University Full time

**Acting as a key point of contact between BPP and the client**

Working closely with key internal departments, including Relationship/Strategic Leads, and externally with the client, the Relationship Manager will be responsible for ensuring key client programmes run successfully to achieve client and learner retention.The role includes proactively running and growing the client’s portfolio of programmes.

**What you’ll be doing**
- Project management of the RFP process and the on boarding of a new contracts
- Acting as a key point of contact for the client training team and senior stakeholders
- Working with internal departments to ensure that everything is in place to ensure the end to end programme logistics runs smoothly and on time
- Liaising closely with Relationship Lead, Strategic Relationship Manager, Senior Relationship Manager, Service Delivery Manager, Faculty, Schools, and Performance Support Team to discuss programme activity on a frequent and timely basis
- Working with Faculty and Subject Matter Experts to ensure alignment on Achievement Ladder deadlines (or similar) and communication to the client is consistent
- Liaising with Service Delivery team to ensure all programme scheduling and operational tasks take place in desired timescale
- Managing and scheduling of ad-hoc projects
- To undertake any other activities requested by the management team

**Choose a better work-life balance**

***You’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress,while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there’s a rewards package that includes retail discounts, GroupPersonal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free - be it a professional qualification or full degree.

**What we’re looking for**
- A proven track record of managing successful relationships with clients
- Industry knowledge/understanding/experience
- Experience in working with demanding clients and under tight deadlines
- Apprenticeships knowledge/experience
- Project Management skills, managing complex activities to tight deadlines
- Excellent communication skills: verbal and written
- Excellent planning skills, able to create high level & detailed plans
- Excellent negotiating skills, being able to influence outside of line management structure
- Previous experience of negotiating supplier/client contracts and understanding the key challenges
- Good working knowledge of Microsoft Office
- Passionate about providing excellent client service with a positive approach to dealing with people
- Proactive and professional attitude to work
- Ability to cope with conflicting demands and to prioritise tasks
- Strong motivation and positive approach to team working and building new client and business relationships
- Experience of working to KPIs and SLAs in a commercial environment
- Management/supervisory experience
- Knowledge of BPP product range
- Knowledge of existing BPP processes and support functions
- Experience within the education/training sector would be preferred but not essential
- Financial services professional qualification experience



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