Team Administrator

3 weeks ago

Wrexham, United Kingdom Chetwood Financial Limited Full time

Who we are & what we do

Founded in 2016, Chetwood is a new kind of bank. We create targeted products to make people better off.

Unlike traditional banks, we’re not looking to build a customer base and then cross-sell to them. Instead, we focus on distinct customer segments that are underserved by the market, creating innovative products to meet their needs. We do this through different brands, not one, because what works for one customer isn’t necessarily

right for all customers. We also do this for other industries and companies too, offering them white-labelled products with no upfront investment.

We come from a diverse range of backgrounds and experiences, and it’s because of this that we’re able to challenge every aspect of how financial services operate today and build unique and dynamic products for our customers.

We’re always on the lookout for exceptional talent to join the team. We’re looking for people who share our belief in challenging conventions and making a positive difference for our customers

**Role Purpose**

As a collection’s administrator, you will be supporting our collection agents with administration duties across a

range of customer accounts including vulnerable customers, insolvencies and deceased profiles. You will take

ownership of your workflow, be able to understand unique situations and prioritise caseloads. You will ensure

that the collection agents are supported at all times, ensuring they are able to respond to customers in an

efficient and timely manner, having their requests actioned and queries resolved. The customer journey will

remain a focus of the delivery, ensuring all are treated fairly and the approach used is tailored where possible to

their individual circumstances. The administrator will work across a platform of financial products including

loans and credit cards, with a diverse range of customer situations.

**Responsibilities**:

- Supporting the wider operational areas with any additional administration workflow they may require assistance with
- Manage workload and prioritising cases
- Support the collection agents with responding to vulnerable, insolvent and deceased cases
- Communicate clearly and effectively with the team, providing them with efficient back-office support.
- Liaise with external debt management companies to provide best placed solutions for supporting the customers’ needs
- Suggest ways for process improvements across the platforms you are utilising, in order to enhance the customer journey both in terms of efficiency and satisfaction

**Skills and Experience**
- Recent, relevant collections experience, ideally within the financial services industry
- Strong administration skills, including IT literacy, numeracy, punctuation and grammar
- Able to work within a fast paced, reactive environment
- Able to remain calm under pressure and resilient in their approach to supporting a team
- Knowledge of litigation, insolvency and debt sale
- Strong attention to detail and experience working directly with customers account data as well as any sensitive information.
- Qualified to at least A-Level or equivalent with a solid academic background. Minimum of GCSE grade C in English and Maths.
- IT literate, including Google suite and Microsoft products

**What we offer**
- A relaxed, sociable and flexible working environment
- Great benefits including: life insurance, pension, private medical insurance (including dental and optical), free breakfast and drinks, monthly social events.
- Competitive salary
- Opportunity to work for a progressive and exciting company.

**Chetwood Highlights**

Here are just a few examples of what we’ve achieved so far and what’s coming soon.
- Secured strategic investment from Elliott Advisors of £150mil of capital, underpinning the planned growth of the business over the next few years.
- Secured a full banking licence from the PRA in 2018 - the only retail bank to do so that year
- Launched the LiveLend Reward Loan; the world’s first dynamic loan that responds to improvements in customers’ credit score
- Secured several distribution partnerships with our lending product and have already seen 400%+ growth in new business in the since 2019.
- Launched SmartSave; providing customers with a simple, online savings account at a great rate
- Launched Chetwood’s very own custom built cutting-edge decisioning tool
- Launched BetterBorrow; a quick and simple loan where customers receive their money in 30minutes or less
- Achieved and maintained an ‘Excellent’ Trustpilot rating from both lending and savings customers.

Chetwood Financial Ltd does not accept speculative or unsolicited CVs from Recruitment Agencies.

Any unsolicited CVs received will be treated as the property of Chetwood Financial and Terms & Conditions associated with the use of such CVs will be considered null and void.

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