Line 1 Operator

5 months ago


West Bromwich, United Kingdom Linde MH UK Ltd. Full time

The Line 1 team is a point of contact for our National Accounts Customers for all types of queries, emergency call outs and co-ordinating out of area jobs in line with customer and internal SLAS.

The purpose of the role is to provide exceptional Customer Service to all Linde Contract Managed & National Network Customers.

We are currently looking for someone to join our Customer Service/Contact Centre role providing positive and professional customer experience supporting the Linde National 24-hour helpdesk.

The hours worked are on a three-week rota:
Week 1 - Monday - Friday 08:00 - 17:00

Week 2 - Monday - Friday 06:00 - 15:00

Week 3 (Out of Hours) Monday - Friday 17:00 - 20:00 and Saturday - Sunday 08:00 - 20:00

**What we offer**:
The function of the role is to ensure all customer queries are dealt with in a timely manner, raising emergency breakdowns via P95 system for our customers trucks and offering a wider support out of hours.
- Passionate about providing excellent customer service, with the natural ability to build a strong rapport with internal and external customers.
- Flexible & reliable - due to the operational needs of the business.
- Positive can ‘do’ attitude
- To be able to demonstrate a high level of attention to detail.
- Strong planning and organisational skills.
- Self-motivated to work on out of hours shifts.
- Ability to work within a team.
- Excellent computer skills, particularly Microsoft office.
- Not afraid to take ownership to ensure the customers’ needs are met.

**Tasks and Qualifications**:

- You will ideally have previous experience of working in a busy call centre work environment.
- You will be passionate about providing excellent customer service, whilst having the ability to communicate with our customers and exceed their expectations
- You are a people person with the natural ability to build a strong rapport with customers
- You show enthusiasm for working in a fast-paced, targeted environment
- You can demonstrate excellent communication skills
- You must be able to multi task and cope under pressure.
- Previous conflict and complaint handling would be preferred to manage customers.

**From time to time there may the need for ad-hoc duties as required by the Line 1 Team Leader to ensure the smooth running of the department**:
**Line 1 working hours**:

- Week 1 - Monday - Friday 08:00 - 17:00
- Week 2 - Monday - Friday 06:00 - 15:00
- Week 3 (Out of Hours) Monday - Friday 17:00 - 20:00 and Saturday - Sunday 08:00 - 20:00


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