Relationship Specialist
3 weeks ago
**Closing date**: Monday 19th June 2023
**About us**:
At Red Kite we don’t just work for our customers, we work with them. Whether it’s helping someone to address their rental payments, finding ways to improve income collection or helping with complex enquiries, our Relationship Specialists know how to create mutually beneficial relationships, no matter what the topic of conversation.
**About the role**:
As a Relationship Specialist you must be truly customer focussed but always working to protect our interests. This often means thinking outside the box to find workable solutions, linking with other areas of the business to offer our customers support and making referrals or signposting to other agencies, all in aid of helping our customers sustain their tenancies and maximising our income.
The right person will be able to follow procedures but also use their own knowledge of income recovery legislation to recover debt, and their awareness of welfare reform, specifically Universal Credit, to find the right support for our customers. This role is not just about income, so to be a perfect fit, you’ll also have a good knowledge of general housing management and be flexible to help our customers.
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