Bank Porters

We are currently looking for porters in the Estates and Facilities Directorate, based at the Leicester Royal Infirmary, the Glenfield Hospital, and the Leicester General Hospital

The portering service is a 24 hour service including nights and weekends, and is essential to the smooth running of a hospital. Porters keep everything moving, from patients to parcels

Portering is a wide ranging job with many facets. If you are based in patient portering you would be expected to transport patients on wheelchairs, beds, and trollies, from one department to another. We also collect and deliver units of blood, gas cylinders, and other items.

Working from the post room involves franking mail, collecting and delivering post around the hospital, and sorting post for collection.

If you're based in the linen room, you'll be filling trollies with clean linen to be sent to the wards, as well as dealing with curtain changes and uniform orders.

The other department is waste, this requires driving electric vehicles, collecting and delivering large bins to each area, and segregating and preparing them for collection.

Patient care is our primary objective and it is essential that you understand the importance of working to a high standard that meets the requirements of the Trust.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:
We focus on what matters most
We treat others how we would like to be treated
We are passionate and creative in our work
We do what we say we are going to do
We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust (leicestershospitals.nhs.uk)

KEY WORKING RELATIONSHIPS
Detail the main working relationships that the post holder will be required to develop.

**Consider**:
Work colleagues throughout the trust
Logistics Team leaders/Coordinators
Facilities managers
Ward and department clinical teams
Patients and the general public

KEY RESULT AREAS

Be competent to use, after training, to use electronic device specific to the role.
To have a good knowledge and understanding of the requirements of the service.
Maintain the necessary skills and undertaking the relevant training to fulfil your role and your personal development.
Waste handling
Infection prevention and control
Moving and handling
NVQ - Cleaning and support services including customer care
Control of Substances Hazardous to Health (COSHH)
Demonstrate good hygiene practices.
Communicate and liaise effectively with work colleagues, managers and with clinical teams in accordance with Trust values.
Working flexibly within the Logistics HUB and around the site as part of a team
Have and maintain good relationships and communications with the Customer Service Centre working together to provide a high quality service.
Patient/Customer Service Ensuring that a consistently high standard of customer service is delivered at all times

General Duties

Respond to tasks allocated through tasks management systems using handheld radios
Conveyance and movement of patients by wheelchair, trolley, bed etc. including assisting clinical staff
To collect and clean wheelchairs trolley and beds
Deliver clean linen to all wards using trolleys/electric vehicles/tugs
Collect dirty linen from all wards and departments using trolleys/electric vehicle/tugs
General duties, e.g. delivery of beds, materials/equipment and all other removal requests that arise in the course of the day’s duties
Movement of deceased persons complying with Trust Policies and Procedures
To ensure all waste is collected, transported and disposed of in accordance with Trust policies and procedures and current legislation.
Blood bank - transportation of blood and blood products to and from Pathology Department
Delivery/collection of medical notes from all wards and departments
Delivery/collection of specimens/reports from ward and departments to Pathology Dept.
Delivery/ collection and washing of microfibre
Delivery of domestic consumables
Ad hoc furniture and office/ward moves as a