Sales and Customer Service Apprentice

5 months ago


Horsham, United Kingdom Aerco Ltd Full time

Job Summary:
**Duties**:

- Provide information about products and services
- Resolve customer complaints in a timely manner
- Process orders, returns, and exchanges
- Maintain customer records by updating account information
- Recommend solutions to complex issues
- Collaborate with other departments to ensure customer satisfaction
- Follow communication procedures, guidelines, and policies

Qualifications:

- Proven customer support experience or experience as a Customer Service Representative
- Strong communication skills both verbal and written
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent; college degree is a plus
- Proficient in Microsoft Office Suite
- Ability to remain professional and courteous with customers at all times

**Skills**:

- Excellent communication skills
- Problem-solving abilities
- Attention to detail
- Ability to work in a fast-paced environment
- Strong interpersonal skills

Pay: From £17,000.00 per year

**Benefits**:

- Canteen
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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