Sales and Customer Service Apprentice
6 months ago
Job Summary:
**Duties**:
- Provide information about products and services
- Resolve customer complaints in a timely manner
- Process orders, returns, and exchanges
- Maintain customer records by updating account information
- Recommend solutions to complex issues
- Collaborate with other departments to ensure customer satisfaction
- Follow communication procedures, guidelines, and policies
Qualifications:
- Proven customer support experience or experience as a Customer Service Representative
- Strong communication skills both verbal and written
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent; college degree is a plus
- Proficient in Microsoft Office Suite
- Ability to remain professional and courteous with customers at all times
**Skills**:
- Excellent communication skills
- Problem-solving abilities
- Attention to detail
- Ability to work in a fast-paced environment
- Strong interpersonal skills
Pay: From £17,000.00 per year
**Benefits**:
- Canteen
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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