Central Reservations Team Member

5 months ago

Canary Wharf, United Kingdom Rapport Guest Services Full time

Job Introduction
**We have a great opportunity for an experienced reservations agent to join the Rapport family**

You will be based at our Client's amazing location with beautiful views over Canary Wharf. They are one of the most recognised financial organisation in the world. You will join a diverse team across two locations within walking distance, giving you an amazing opportunity to learn and develop.

The Client is an American multinational investment management and financial services company headquartered in New York City. With offices in more than 41 countries and more than 75,000 employees, the firm's clients include corporations, governments, institutions, and individuals.

40 hrs per week / Monday-Friday / 8 hour shifts / Contracted hours: 08:00-18:00

Main Responsibilities
- Managing the booking process for the UK sites via the booking platform.
- To assist with training new joiners
- Adhere to all site procedures and standards
- Closely coordinate with the reception and catering teams and all other service providers
- General Administration duties
- Perform room checks
- Show responsibility for personal Health and Safety
- Ensuring reports information are gathered
- To share best practice, suggestions, ideas of service improvement and team innovations
- To carry out other duties or responsibilities that may from time to time be assigned by your manager.
- Occasional receptionist shifts as business needs requires it.
- To ensure that all procedures and standards are met

Experience in customer service is essential. Corporate or five star hotel experience is preferred.
- An up-beat individual with integrity and a can-do attitude.
- Passionate about delivering great service and takes responsibility for their contribution to the team.
- A customer focused team player who is recognized as patient, friendly, reliable, adaptable, flexible and takes pride in what they do.
- Someone with a desire to be part of a winning team, where you can truly make a difference.

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

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