Casework Administrator

**Forensic Casework Administrator**

You must have the right to work in the UK and have resided in the UK for a minimum of five years in order to pass a SC/NPPV3 security clearance check.

Training will be provided as part of this role.

**Company**

Forensic Access is a key part of The Forensic Access Group, which is enjoying rapid growth and progression towards becoming the market-leading international forensics and criminal justice services organisation.

Building on the success of Forensic Access in the traditional forensic disciplines, we have recently acquired the digital forensics and cyber security specialists IntaForensics, and the forensic ecology, archaeology and training specialists Alecto Forensics.

**Role Responsibilities**
- Taking inbound enquiries from legal professionals for expert witness services and ensuring that their requirements and expectations are fully understood and met.
- Managing every aspect of case delivery to ensure that customer’s requirements are fulfilled.
- Meticulous and accurate data entry within the company CRM system in a timely manner in accordance with team KPI’s
- Communication between legal and science professionals to progress casework in strict accordance to deadlines.
- Managing and maintaining the agreed financial margins and producing appropriately costed quotations, ensuring pricing is individualised and specific to customer’s needs.
- Reviewing and quality checking expert reports and raising any anomalies.

**Role Requirements**
- Display patience, efficiency, determination, attention to detail and integrity at all times.
- Have excellent communication and customer service skills and experience of a customer service environment.
- Demonstrate ownership of issues and resolutions.
- Ability to manage own workload and time management.
- Good knowledge and experience of working with Microsoft Office.
- Experience of a scientific, legal or Police administration background.
- Highly flexible and to be able to change priorities rapidly and efficiently at short notice.
- A flexible team player.