Supported Moves Officer

4 weeks ago

London, United Kingdom Pertemps Network Group Full time

**Job Description**:
Hybrid working role
- mainly working from home
An exciting opportunity has arisen with a central/West London local authority which currently have a requirement for a supported moves officer to join their allocations and lettings team.

**Job Purpose**
- To manage the provision of social housing in accordance with the Council’s policies and procedures and relevant Government legislation eg homelessness Code of Guidance, Housing Allocation Scheme etc.
- To support the delivery of a coordinated and ruthlessly financially efficient supported moves service, this may be delivered through the housing register, transfers, decants and under occupation.
- To co-ordinate and deliver supported moves across, or out of the borough. The postholder will assist households to move which may be required on a temporary or permanent basis as a direct result of an emergency decant or a planned move such as downsizing to smaller accommodation.
- To deliver transfers via the decant programme across the Borough which ensures that all moves are efficiently and effectively carried out, building effective relationships through resident consultation and improves resident satisfaction in this area of work.
- To provide advice and assistance to under-occupiers to free up family sized accommodation and to assist households that are overcrowded to enable tenants to make effective and informed decisions about accommodation choices and to provide practical assistance to enable mobility.
- To assist tenants secure transfers through specialist housing schemes such as MoveOn, Homeswapper etc.
- To manage housing units let to households undertaking temporary decants (Tols).

**Description of Duties**:

- Assess resident’s housing needs to ensure a successful housing transfer, whether it’s on an emergency, temporary or permanent basis.
- Visit residents in their homes, carry out property inspections. Assess individual needs and preferences, identify any recharges, facilitate moves and improve customer satisfaction within the role.
- Provide information, advice, and support, including organising resident surgeries regarding planned works. Assist residents who are being moved or are in temporary accommodation; questions and concerns are answered and their satisfaction with the transfer process is increased.
- Identify suitable alternative accommodation, make all necessary arrangements for transfer of residents with the minimum amount of disruption.
- Manage a number temporary furnished Council Accommodation and ensure the properties are adequately furnished, and ready to let by ordering replacement furniture, conducting sign-up interviews and setting up rent accounts.
- Create and maintain systems to monitor furniture provision and inventories and ensure that spend is controlled and delivered within budget.
- To create cost effective bespoke packages to promote mobility for under occupied tenants or “in-situ” solutions for overcrowded households.
- To respond as appropriate to complex correspondence from Members, MPs, managers, tenants, contractors, and other professionals and to provide briefing notes and statistical analyses regarding the business.
- Calculate and issue disturbance payments and other associated costs to residents. Ensure residents are paid in a timely way and fully recorded for financial audit, in accordance with the Councils policy.
- Visit residents in their homes or accompany them when visiting/viewing accommodation.
- Work with key colleagues, contractors and technical officers involved in the void process to meet Key Performance Indicators set for void performance.
- Carry out regular property inspections, check condition of furniture when residents leave. Work with Contractors / Surveyors to ensure properties are ready to let to required standard within the minimum void time.
- Responsible for updating the authority’s IT Housing Systems, ensuring all details are correct to ensure accurate records and the legal obligations for both landlord and tenant can be met.
- Participate in the induction and training of new staff from this service and other teams/departments.
- To deputise, where delegated, and at an appropriate level commensurate with the role, representing the best interests of the council in a professional manner.
- To carry out any other duties consistent with the job purpose which may be required from time to time.

**Knowledge & Experience**:
An understanding and knowledge of social housing and other relevant legislation and regulatory frameworks within housing, especially in the context of the statutory provision of accommodation
Experience managing void properties to a high standard and providing a responsive service.

Experience of lone-working, from remote locations, or an understanding of what this entails. Able to demonstrate being self-motivated, to work and deliver within this context
Have the necessary technical and professional knowledge and expertise and uses it effecti

  • Supported Moves Officer

    2 months ago

    London, United Kingdom Ackerman Pierce Full time

    Have you worked as an Supported Moves Officer? Have you had experience working with a decant project? I'm excited to be able to recruit for my client who are looking for someone to join the supported moves team. They are looking for someone who can bringknowledge and practical skills to the council. Main duties: - Assess resident's housing needs to ensure...

  • Supported Moves Officer

    3 weeks ago

    London, United Kingdom Pertemps London Full time

    Hybrid working role - mainly working from home An exciting opportunity has arisen with a central/West London local authority which currently have a requirement for a supported moves officer to join their allocations and lettings team.**Job Purpose**-To manage the provision of social housing in accordance with the Council’s policies and procedures and...

  • Move On Officer

    1 week ago

    London, United Kingdom Fox Morris Group Full time

    **Fox Morris Group** are working to recruit an **Move On Officer** **Length - 6+month ongoing contract** **Rate - Please submit CV with rate you are seeking?** **Essentials.** ***PRS (Private Rented Sector) and Temporary Accommodation experience is essential.** IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE...

  • Former Arrears

    2 months ago

    North London, United Kingdom Colbern Limited Full time

    457288-7242-2432 13.2 Former Arrears and Moving On Officer Enfield Contract £18.66 per hour Our client is looking for an experienced Former Arrears and Moving On Officer. The HGL Former Arrears and Moving On Officer is to provide dedicated support to the Income Recovery Team in addressing the former arrears accounts of Housing Gateway Limited while...

  • Move On Officer

    4 weeks ago

    West London, United Kingdom Vox Network Consultants Full time

    Role Purpose  1. To support residents in temporary accommodation to secure alternative, suitable and affordable accommodation. 2. To act as a key point for residents experiencing homelessness to match them to accommodation available. Ensuring objective, targets and quality standards are met whilst meeting high levels of customer service. 3. To assist...

  • Move On Officer

    3 weeks ago

    West London, Greater London, United Kingdom Vox Network Consultants Full time

    Role Purpose 1. To support residents in temporary accommodation to secure alternative, suitable and affordable accommodation. 2. To act as a key point for residents experiencing homelessness to match them to accommodation available. Ensuring objective, targets and quality standards are met whilst meeting high levels of customer service. 3. To assist...

  • Move On Officer

    2 weeks ago

    West London, Greater London, United Kingdom Vox Network Consultants Full time

    Role Purpose 1. To support residents in temporary accommodation to secure alternative, suitable and affordable accommodation. 2. To act as a key point for residents experiencing homelessness to match them to accommodation available. Ensuring objective, targets and quality standards are met whilst meeting high levels of customer service. 3. To assist...

  • Move On Officer

    4 weeks ago

    West London, United Kingdom Vox Network Consultants Full time

    Role Purpose 1. To support residents in temporary accommodation to secure alternative, suitable and affordable accommodation. 2. To act as a key point for residents experiencing homelessness to match them to accommodation available. Ensuring objective, targets and quality standards are met whilst meeting high levels of customer service. 3. To assist...

  • Homeless Placement

    2 days ago

    London, United Kingdom Novax Recruitment Ltd Full time

    **Homeless Placement & Move-On Officer** **Havering** **£21 P/H (Umbrella)** We are currently looking for a Homeless Placement & Move-On Officer to allocate suitable temporary and settled private rented sector accommodation to homeless household. **Experience and Skills** - Experience of working in the public sector housing field or similar environment -...

  • Housing Inclusion Officer

    1 month ago

    London, United Kingdom Royal Borough of Greenwich Full time

    **Housing Inclusion Officer roles** **Housing Inclusion Service - Moving on Support Team (MOST)** We have 2 vacancies in our Moving on Support team Housing Inclusion AFEO Officer SO2 - 2 fixed term 24 month contracts The Moving on Support Team team work with people who are homeless or threatened with homelessness. Most of our clients are coming out of...

  • Move On Officer

    4 weeks ago

    West London, Greater London, United Kingdom Vox Network Consultants Full time

    Role Purpose 1. To support residents in temporary accommodation to secure alternative, suitable and affordable accommodation. 2. To act as a key point for residents experiencing homelessness to match them to accommodation available. Ensuring objective, targets and quality standards are met whilst meeting high levels of customer service. 3. To assist...

  • Moves Manager

    4 weeks ago

    London, United Kingdom Velocity Recruitment Full time

    Job Description Moves ManagerReports To Director Moves and ChangesLocation LondonRole Purpose * To lead and supervise the support to our client providing move management services as and when required. Ensure that all Services are delivered efficiently and effectively on behalf of the client, providing management of the physical move supply chain, and...

  • Temporary Accommodation Move On Officer

    1 day ago

    London, United Kingdom AKTON Resourcing Ltd Full time

    Temporary Accommodation Move On OfficerHackneyJob Role This role is to act as a liaison point between the Temporary Accommodation Income team and the Hackney Money Hub. The overarching intention is to secure settled accommodation for individuals and families in temporary accommodation, by tackling the rent arrears and/ or other financial barriers that...

  • Former Arrears

    2 months ago

    London, United Kingdom Akton Recruitment Full time

    **Former Arrears & Moving On Officer** **Enfield - Hybrid** **£21.50 Per Hour** I am recruiting for a local authority provide dedicated support to the Income Recovery Team in addressing the former arrears accounts of Housing Gateway Limited while assisting tenants to utilise move on programs in the private rented sector. **Key...

  • Lettings Negotiator

    1 week ago

    London, United Kingdom Eden Brown Full time

    A leading housing association is looking for and Moves Officer following ongoing remediation work at Oak Square, to join the project and help residents move into homes that meet their ongoing needs. This is a fixed term role for six months, ending in August 2023. You will be the first point of contact for residents who are going to be moving as part of the...

  • Temporary Accommodation Move On Officer

    2 days ago

    East London, United Kingdom Vox Network Consultants Full time

    PURPOSE OF THE JOB This role is to act as a liaison point between the Temporary Accommodation Income team and the Hackney Money Hub. The overarching intention is to secure settled accommodation for individuals and families in temporary accommodation, by tackling the rent arrears and/ or other financial barriers that prevent residents from “moving on”. ...

  • Temporary Accommodation Move On Officer

    5 days ago

    London, United Kingdom MEDIA BASE SPORTS 2 LIMITED Full time

    These posts are key to ensuring that households are moved from temporary accommodation so that reductions of households in temporary accommodation can be achieved. This is a highly varied role, where you will be managing your own caseload to: Visit people in temporary accommodation, supporting with day to day issues to ensure they can maintain the...

  • Senior Office Administrator

    5 days ago

    London, United Kingdom WPF Therapy Full time

    **Hours: 35 hours per week** **Monday to Friday. Flexibility required as per needs of the role.** **Based London Bridge and moving to Kennington** **The Role** You will have excellent organisational, administration and project management skills plus experience of working in a client facing role with a wide range of administrative and specialist...

  • Temporary Accommodation Move On Officer

    2 days ago

    East London, United Kingdom Vox Network Consultants Full time

    PURPOSE OF THE JOBThis role is to act as a liaison point between the Temporary Accommodation Income team and the Hackney Money Hub. The overarching intention is to secure settled accommodation for individuals and families in temporary accommodation, by tackling the rent arrears and/ or other financial barriers that prevent residents from “moving on”. ...

  • Income Officer

    3 days ago

    London, United Kingdom Supported Living Services Ltd Full time

    **Build the future of Community Mental Health Recovery with us** Our mission is to be world’s most successful community mental health service. This is what unites our teams and geographies as we are all striving to support our residents to make their lives happier and more fulfilling. At Supported Living Service Ltd we understand that Service Users’...