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Hotel Receptionist

4 months ago

Glasgow, United Kingdom Hotel Indigo Glasgow Full time

**Job Ref**:HEA1983

**Branch**:Hotel Indigo Glasgow

**Location**:Hotel Indigo, Glasgow

**Salary/Benefits**:£10.42 per hour plus retention bonus and other benefits

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:5 days out of 7 to include evenings and weekends

**Hours per week**:40 hours per week

**Posted date**:10/04/2023

**Closing date**:12/05/2023

We have a fantastic opportunity for a Hotel Receptionist to join our team at the Hotel Indigo in Glasgow. Previous hotel reception experience using Opera PMS is advantageous but not essential as full training will be given.

When guests enter one of our hotels, they walk into a genuinely memorable experience. As the Hotel Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You will also create a warm atmosphere that makes our guests feel at home in any location.

**Your day-to-day**
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in the IHG rewards loyalty program
- Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs and hand out room keys
- Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help

**What we need from you**
- Excellent customer service skills
- Prior hotel reception experience is preferred but not essential.
- Must speak fluent English
- Good IT Skills

**Why you should apply**
- Exclusive access to the employee recognition reward scheme - Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee Friends/Family discounted rates
- Referral scheme
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
- Heeton is an expanding company which offers excellent career opportunities

Hotel Indigo Glasgow is centrally located in Glasgow, an 8-minute walk from Buchanan Street and 11 minutes by foot from George Square. The Glasgow Central train station is a 5-minute walk. This 4-star hotel is 0.8 mi (1.2 km) from Royal Concert Hall and 1.3 mi (2.1 km) from OVO Hydro.

**About Hotel Indigo Glasgow**

Originally built in the 1800s as one of the city’s very first power stations, a building that lit the path for Glasgow’s development, the Hotel Indigo® Glasgow hotel today puts you close to a new kind of buzz — local cuisine, world-class shopping, museums, historic theatres and sporting events. Our hotel’s design mixes Victorian architecture, high ceilings, and original brown brick with modern comfort. Murals by local artists line the walls, while our restaurant serves local dishes prepared with fresh, locally sourced ingredients. It’s a great place to chat over a brew and look for the famous local Glaswegians depicted in the mural above diners’ heads.

**Hotel Indigo®**

Do you want to work for a boutique hotel, with the peace of mind that comes in working for one of the world’s largest hotel companies? Hotel Indigo, our boutique brand, combines the modern design and the intimate service associated with a boutique hotel. Set to double in size to 100 properties within the next three to five years, our hotels are usually located in the ‘arty’ part of town, so perhaps we are opening in your neighbourhood? Each Hotel Indigo is unique, and delivers a vibrant, engaging and genuine boutique experience that gives guests a real flavour of the neighbourhood - delivering an experience that is truly reflective of the local culture, character and geography.