Ecommerce Executive

Are you passionate about music?

Are you knowledgeable about home audio equipment, from amplifiers to speakers and everything in between? Do you dream of spending your work days immersed in conversations, testing and writing about speakers and HiFi systems?

If you answered yes, then this incredible opportunity is tailor-made for you

Join TECH4 Commerce, a dynamic and rapidly growing online retailer, as we pave our way to success. We are seeking an enthusiastic audio aficionado to become an integral part of our team.

As our eCommerce Executive (Home Audio), you will primarily focus on our esteemed home audio brand, K&B Audio.

Your role will involve assisting customers in selecting and maximising the use of their new speaker systems, turntables, and HiFi components.

In this position, you will be responsible for onboarding, maintaining, optimising, and enhancing our product pages to ensure that our customers have all the information they need.

Join us now, embrace your passion for music and home audio in a supportive and growth-oriented environment and be part of our exciting journey towards becoming a leader in the industry.

**Key Responsibilities**:

- Enhance and update product pages to ensure accurate data and enticing product descriptions.
- Onboard new products to our online catalogue, ensuring all relevant information is included. (Full training provided)
- Provide customers with expert pre-sales advice through various communication channels.
- Identify and implement strategies to elevate the customer experience, including optimising product data, creating engaging content, and enhancing after-sales support.
- Assist customers with technical after-sales support.

**Requirements**:

- Deep knowledge and love for music and audio equipment.
- Attention to detail and ability to optimise product pages for maximum impact.
- Customer-centric mindset, always striving to provide excellent service.
- Proactive and innovative approach to problem-solving.

Ideal But Not Required:

- Willingness to go on-camera to make YouTube videos to further help our customers would be a bonus and could lead to bigger opportunities.
- Basic understanding of SEO.
- Experience with Shopify, Linnworks, Google Analytics, AHREFS, would be a bonus.

Join our passionate team today and let your love for music and audio technology flourish.

Together, we will create an exceptional experience for our customers and drive the success of our growing company.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Gosport: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- E-commerce: 1 year (preferred)

Work Location: In person

Reference ID: ECOM-EXEC-AUDIO