Telephonist/administrator

Customer Contact Executive Position

An exciting opportunity has arisen within our Customer Contact Team within the heart of EMG Motor Group.

The Role and responsibilities
- Answering all incoming calls in a timely manor
- Making outgoing calls to ensure satisfaction of our customers
- Creating MOT Voucher invoices
- Group Admin such as updating the website and 3rd party websites and more
- Franking and Mail merge’s for the group
- Keeping updated logs of all incoming calls for the separate departments
- Inputting & Updating of GDPR’S for the group

What we are looking for
- Someone to be able to demonstrate previous experience in customer service, exceeding client expectations and handling client requests
- Someone who is confident in problem solving skills
- The ability to multi-task
- Excellent telephone and written communication skills
- Experienced in prioritising and effectively dealing with customer requirements
- The ability to hit suitable targets
- Experienced in Data entry
- Accurate attention to details
- Someone who is confident in working alone and within a team

We are looking for office; call centre or customer service experience. Loyalty through a stable employment history. We would also be looking for someone with experience working with IT packages and customer database

Hours: Monday - Friday, Saturdays (1 in 4 as per a rota)

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Signing bonus

**Experience**:

- Customer Service: 2 years (preferred)
- Call Centre: 2 years (preferred)

Licence/Certification:

- Full UK Driving Licence (preferred)

Work Location: In person

Reference ID: CCE