Digital Support Officer
3 weeks ago
Three month role starting ASAP
- Hybrid: home/central London office based
- Friendly and supportive team
My client is a huge and well known not for profit community based orgaisation wth central London based HQ and a presence in every town across England. They are looking for a digital support officer to join their communnications team for the next three months.
You will work on a central website which advertises events and news across the country and has over 16,000 contributing editors. Your role will be to provide a customer support service to the editors.
Duties will include:
- Monitoring and responding to questions and issues (‘support tickets’)
- Reporting monthly on the numbers of support tickets submitted and what topics these fell under
- Liaising with the Digital Comms Manager and the web agency to deal professionally and in good time with issues identified on the platform.
- Testing new functionality being developed for the site.
- Writing and updating information on the ‘editor help page'
- Updating resources on the Resource Hub (an area offering downloadable resources).
- Running the chat during webinars on how to use the website, responding to queries raised as needed.
About you
- Available to start ASAP and commit for at least three months
- Ability to offer clear communication both verbally and written
- Excellent customer service skills
- Basic digital copywriting skills
- Project management skills
- Web editing experience would be benefical
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