Export Shipping Agent

**Job Title**:Export Shipping Agent**

**Location: Hybrid, Tadworth**

**Salary: £15 per hour**

**Full Time, 3-6-month placement**

Our client is a world-leading supplier of consumer products globally, who are looking to hire a shipping agent to ensure the accurate and timely movement of freight, whilst providing exceptional customer service.

**Responsibilities**
- Tracking and tracing shipments for customers
- Maintain accurate customer information for shipment processing
- Understand team process flow, constantly looking for areas of improved efficiency
- Ensure all customers standard operating procedures are followed as per work instructions
- Building and maintaining strong relationships with the customer, load sites but also our branches involved in organising shipments
- Book orders received with the nominated shipping line or forwarder
- Ensure that container loading are booked in to the system. Liaise with loading sites to resolve problems on loading
- Coordinate Conformity Inspections at our loading sites prior to export where required
- Ensure that Shipping documentation is accurate
- Ensure every shipment file have all necessary auditable documents
- Provide exceptional customer service to the team and ensure proactivity also in our communications
- Support team priorities and initiatives to ensure workloads are effectively managed
- Ensure accurate and timely data entry into our operating system
- Send original documents when required in a timely manner
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements
- Ensure all customers standard operating procedures are followed and updated in the Workflow
- Meet KPI standards, as per the company's procedures
- Handling and actioning of complaints or queries
- Proposing solutions to customers of preferred method of freight movement (ocean to air, consolidation at gateways etc)

**Requirements**:

- 1 to 2 years related experience and/or training; or equivalent combination of education and experience
- Understanding of Ocean documentation process a must
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Fluent in English
- Displays positive team attitude and work ethic
- Competent understanding of INCOTERMS and shipping jargon
- Competent understanding of Forwarder systems, ETMS, Edoc, Expo

For more information, please contact Chloe McCausland at Clearline Recruitment