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Sales Assistant

4 months ago

London, United Kingdom House of CB Full time

Join the House of CB team as a Sales Assistant and become part of a thriving and empowering brand that values high-quality customer service. Located at House of CB, Westfield, Stratford, London; House of CB is the place to be for a dynamic career.

**Who We Are**:
House of CB pieces have graced famous faces _(well, bodies)_ and the pages of your favourite magazines. The brand has evolved from the signature bodycon dresses to gorgeous statement pieces that are unmistakable HOCB.

Our founder, Conna Walker, is inspired by iconic women, killer curves and everything empowering. She wants women to feel sexy and powerful simultaneously when wearing HOCB. So that’s what she created; a brand that makes pieces for real women who own their femininity.

**What You’ll Do**:
At House of CB, our Sales Assistants are empowered, dedicated and responsible for providing a high standard of customer service and an unforgettable shopping experience. Whether it be on the sales floor, in the fitting room or at our till point - you will work together as a team to contribute towards the sales and profit in the store.

**Customer Experience**:

- Create a positive, welcoming, and personalised shopping experience through assisting customers at all touchpoints to deliver an exceptional level of customer service and satisfaction.
- Maintain excellent brand, product and promotional knowledge to actively advise and inspire customers about our garments and exceed their expectations.

**Sales & Profit**:

- Consistently achieve and exceed daily and weekly sales targets.
- Maintain good knowledge of store KPI’s.

**Visual & Merchandising**:

- Maintain presentation standards and ensure the store always reflects HOCB visual guidelines.
- Assist with replenishment, delivery and organisation tasks.

**People & Culture**:

- Positively represent HOCB through promoting a dedicated and luxurious environment.
- Be part of a positive and inclusive team where everybody feels valued, motivated and empowered.
- Follow health and safety routines to maintain the overall safety and well-being of our customers and colleagues.

**What We Are Looking For**:

- Proven retail experience in a fast-paced environment
- A passion for delivering outstanding customer service and dedicated to exceeding expectations
- Flexibility in working hours with weekend availability to accommodate our dynamic environment.
- Holds a proactive mindset, uses initiative and is a critical thinker.

**What We Offer**:

- Recieve a competitive rate of pay that reflects your experience and contribution
- Generous brand discount with bi-annual extra discount days
- Unlock monthly bonus opportunities based on performance
- Take part in a monthly employee award incentive
- Celebrate your birthday with a paid day off
- Participate in an employee development programme that nurtures your growth and potential
- Free access to unlimited confidential mental health support

**Full Time**

**Salary**: From £11.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- Please state which days you are available to work.

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Application deadline: 11/06/2023