Alarm Receiving Centre Controller

4 weeks ago

Glasgow, United Kingdom Connelly Security Systems Ltd Full time

**The Role**

Working in a secure NSI accredited environment within our Alarm Receiving Centre (ARC) based in Glasgow, you will be required to monitor various types of alarms, including but not limited to: Intruder Alarms, Panic Alarms, Fire Alarm and Closed Circuit Television (CCTV) Systems.

**About The Company**

Established in 1986 CSS Ltd is one of Scotland's largest independent family run security companies. We are an NSI Gold and BAFE Accredited Installer and Maintainer of Electronic Security and Fire Detection Systems.

As a company we pride ourselves on valuing and supporting our employees, whilst creating a rich and rewarding environment to work. This is an excellent opportunity with long-term prospects and job security for the right applicant.

**Specific Duties & Responsibilities**
- Answering a variety of incoming telephone calls from clients, engineers and security companies and deal with their requests as appropriate
- Use of computers and telephone systems to provide appropriate responses to signals from remote systems and dispatch to the emergency services when required
- Handling and management of high priority/life or non-life alarm activations
- Operate within strict set procedures using specially designed computer software
- Updating and reporting on clients recorded information
- Assisting with general Admin tasks when required
- Watch several CCTV screens simultaneously, whilst being able to use your judgement to determine the seriousness of the situation.

**Essential Skills**:

- A friendly but professional and firm telephone manor
- Ability to take control of what can sometimes be a sensitive situation
- Ability to multi task and problem solve
- Excellent listening skills, patience and ability to offer clients assurance and clarity
- Ability to pay attention to detail
- Problem Solver
- Team Player

**Desirable Skills**:

- Worked within a contact center environment or in a role where you are required to use the telephone
- General keyboard skills

Full in-house training, mentoring and ongoing support will be given.

**Hours**

4 Days On, 4 Days Off Night Shift Pattern
12-hour shifts (Night Shift 20.00-08.00)

*Occasionally you will be required to work the Day Shift Pattern 08.00-20.00hrs each day, to cover for Holidays/Sickness.

**Benefits**

Company Pension

On-site parking

**Job Types**: Full-time, Permanent

**Salary**: £23,805.60 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme

Schedule:

- 12 hour shift
- Night shift
- Weekend availability

**Experience**:

- Telephony: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

  • Alarm Receiving Centre Controller

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Connelly Security Systems Ltd Full time

    The RoleWorking in a secure NSI accredited environment within our Alarm Receiving Centre (ARC) based in Glasgow, you will be required to monitor various types of alarms, including but not limited to: Intruder Alarms, Panic Alarms, Fire Alarm and Closed Circuit Television (CCTV) Systems.About The CompanyEstablished in 1986 CSS Ltd is one of Scotland's largest...

  • Alarm Receiving Centre Controller

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Connelly Security Systems Ltd Full time

    The RoleWorking in a secure NSI accredited environment within our Alarm Receiving Centre (ARC) based in Glasgow, you will be required to monitor various types of alarms, including but not limited to: Intruder Alarms, Panic Alarms, Fire Alarm and Closed Circuit Television (CCTV) Systems.About The CompanyEstablished in 1986 CSS Ltd is one of Scotland's largest...

  • Alarm Receiving Centre

    1 month ago

    Glasgow, United Kingdom Arnold Clark Full time

    We’re looking for a reliable Monitoring Officer to join our team at our Alarm Receiving Centre in Glasgow. **When you’ll work** This is a full-time position with a rotational shift pattern. You’ll work four shifts on and four shifts off, rotational day and night. Each shift is 12 hours. **About the role** As a Monitoring Officer, you’ll work in...

  • Alarm Receiving Centre

    4 weeks ago

    Glasgow, United Kingdom Arnold Clark Full time

    We’re looking for a reliable Monitoring Officer to join our team at our Alarm Receiving Centre in Glasgow. **When you’ll work** This is a full-time position with a rotational shift pattern. You’ll work four shifts on and four shifts off, rotational day and night. Each shift is 12 hours. **About the role** As a Monitoring Officer, you’ll work in...

  • Alarm Receiving Centre

    4 weeks ago

    Glasgow, United Kingdom Arnold Clark Full time

    **Salary**: Competitive plus benefits **Type of work**: Permanent **Location**: Glasgow About the role We’re looking for a reliable Monitoring Officer to join our team at our Alarm Receiving Centre in Glasgow. When you’ll work This is a full-time position with a rotational shift pattern. You’ll work four shifts on and four shifts off, rotational...

  • Alarm Receiving Centre Controller

    2 weeks ago

    Glasgow, United Kingdom Connelly Security Systems Ltd Full time

    **The Role** Working in a secure NSI accredited environment within our Alarm Receiving Centre (ARC) based in Glasgow, you will be required to monitor various types of alarms, including but not limited to: Intruder Alarms, Panic Alarms, Fire Alarm and Closed Circuit Television (CCTV) Systems. **About The Company** Established in 1986 CSS Ltd is one of...

  • Fire Alarm Engineer

    4 weeks ago

    Glasgow, United Kingdom FS Recruity Ltd Full time

    About Our Client * Are you looking for an employer who will back you? * Do you want to receive training on the latest systems? * Do you want to have direct manufacturing training? Then look no further!Our client supports their engineers, who will help you achieve your FIA qualifications provide manufacturer training to ensure you are up to date on the...

  • Fire Alarm Engineer

    4 weeks ago

    Glasgow, United Kingdom FS Recruity Ltd Full time €42,000

    Do you want to receive training on the latest systems? * Do you want to have direct manufacturing training? Our client supports their engineers, who will help you achieve your FIA qualifications provide manufacturer training to ensure you are up to date on the lates tech! A well-established business that installs and maintains fire alarm and security systems...

  • Fire Alarm Engineer

    4 weeks ago

    Glasgow, United Kingdom FS Recruity Ltd Full time €42,000

    Do you want to receive training on the latest systems? * Do you want to have direct manufacturing training? Our client supports their engineers, who will help you achieve your FIA qualifications provide manufacturer training to ensure you are up to date on the lates tech! A well-established business that installs and maintains fire alarm and security systems...

  • Fire Alarm Engineer

    1 month ago

    Glasgow, United Kingdom FS Recruity Ltd Full time €42,000

    Do you want to receive training on the latest systems? * Do you want to have direct manufacturing training? Our client supports their engineers, who will help you achieve your FIA qualifications provide manufacturer training to ensure you are up to date on the lates tech! A well-established business that installs and maintains fire alarm and security systems...

  • Arc Controller

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Connelly Security Systems Ltd Full time

    About The CompanyEstablished in 1986 CSS Ltd is one of Scotland's largest independent family run security companies. We are an NSI Gold and BAFE Accredited Installer and Maintainer of Electronic Security and Fire Detection Systems.As a company we pride ourselves on valuing and supporting our employees, whilst creating a rich and rewarding environment to...

  • Fire Alarm Engineer

    2 months ago

    Glasgow, United Kingdom ERP Limited Full time

    Fire Alarm Engineer £Have you worked on Gent Fire Alarms? An opportunity for a Fire Alarm Engineer local to Glasgow carrying out service, maintenance, small works & commissioning. As a Fire Alarm Engineer you will receive: • £Travel Pay • Company Vehicle • 1 in 10 Week Call Out Rota • Optional Overtime (1.24 Days Holiday (Plus Bank Holidays) •...

  • Fire Alarm Engineer

    4 weeks ago

    Glasgow, United Kingdom ERP Limited Full time €38,000

    Fire Alarm Engineer £Have you worked on Gent Fire Alarms? An opportunity for a Fire Alarm Engineer local to Glasgow carrying out service, maintenance, small works & commissioning. As a Fire Alarm Engineer you will receive: • £Travel Pay • Company Vehicle • 1 in 10 Week Call Out Rota • Optional Overtime (1.24 Days Holiday (Plus Bank Holidays) •...

  • Fire Alarm Engineer

    1 month ago

    Glasgow, United Kingdom ERP Limited Full time €38,000

    Fire Alarm Engineer £Have you worked on Gent Fire Alarms? An opportunity for a Fire Alarm Engineer local to Glasgow carrying out service, maintenance, small works & commissioning. As a Fire Alarm Engineer you will receive: • £Travel Pay • Company Vehicle • 1 in 10 Week Call Out Rota • Optional Overtime (1.24 Days Holiday (Plus Bank Holidays) •...

  • Fire Alarm Engineer

    4 weeks ago

    Glasgow, United Kingdom ERP Limited Full time €38,000

    Fire Alarm Engineer £Have you worked on Gent Fire Alarms? An opportunity for a Fire Alarm Engineer local to Glasgow carrying out service, maintenance, small works & commissioning. As a Fire Alarm Engineer you will receive: • £Travel Pay • Company Vehicle • 1 in 10 Week Call Out Rota • Optional Overtime (1.24 Days Holiday (Plus Bank Holidays) •...

  • Fire Alarm Engineer

    4 weeks ago

    Glasgow, United Kingdom FS Recruity Ltd Full time €42,000

    About Our Client Are you looking for an employer who will back you?Do you want to receive training on the latest systems?Do you want to have direct manufacturing training? Then look no further! Our client supports their engineers, who will help you achieve your FIA qualifications provide manufacturer training to ensure you are up to date on the lates tech! A...

  • Fire Alarm Engineer

    4 weeks ago

    Glasgow, United Kingdom FS Recruity Ltd Full time €42,000

    About Our Client Are you looking for an employer who will back you?Do you want to receive training on the latest systems?Do you want to have direct manufacturing training? Then look no further! Our client supports their engineers, who will help you achieve your FIA qualifications provide manufacturer training to ensure you are up to date on the lates tech! A...

  • Fire Alarm Engineer

    1 month ago

    Glasgow, United Kingdom FS Recruity Ltd Full time €42,000

    About Our Client Are you looking for an employer who will back you?Do you want to receive training on the latest systems?Do you want to have direct manufacturing training? Then look no further! Our client supports their engineers, who will help you achieve your FIA qualifications provide manufacturer training to ensure you are up to date on the lates tech! A...

  • Arc Controller

    4 weeks ago

    Glasgow, United Kingdom Connelly Security Systems Ltd Full time

    **About The Company** Established in 1986 CSS Ltd is one of Scotland's largest independent family run security companies. We are an NSI Gold and BAFE Accredited Installer and Maintainer of Electronic Security and Fire Detection Systems. As a company we pride ourselves on valuing and supporting our employees, whilst creating a rich and rewarding environment...

  • Arc Controller

    4 weeks ago

    Glasgow, United Kingdom Connelly Security Systems Ltd Full time

    **About The Company** Established in 1986 CSS Ltd is one of Scotland's largest independent family run security companies. We are an NSI Gold and BAFE Accredited Installer and Maintainer of Electronic Security and Fire Detection Systems. As a company we pride ourselves on valuing and supporting our employees, whilst creating a rich and rewarding environment...