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Waiting List Validation Officer Band 4

4 months ago

Bridgend, United Kingdom St David Recruitment Services Full time

**Job title: Waiting List Validation Officer - Band 4**

**Location: Bridgend**

**Hourly Rate: £12.28**

**Hours: Monday - Friday 9:00am - 5:00pm**

**Temporary - 4 weeks, may go longer whilst recruiting on permanent**

**TEM849**

Our client is looking for somebody to work independently and provide support to the Clinical Service Team by ensuring patients pathways are reflected correctly on the Welsh Patient Administration System (WPAS) and Qliksense.

**Essential**:

- Must have experience within a similar role
- Good communications
- Highly organised
- Excellent IT skills

**Duties & Responsibilities**:

- Planning and prioritising own day to day workload.
- Sending out weekly lists to surgical specialities as appropriate and booking staff, clearly identifying patients listed who require immediate action.
- Reviewing patient pathways and waiting list data, analysing and updating information in accordance with Referral to Treatment Time (RTT) Guidelines and Accident and Emergency Department performance targets ensuring treatment times are measured accurately.
- Monitor directorate compliance with Single Cancer Pathway targets and escalate issues accordingly to the Clinical Service Team.
- Identify any shortfalls in capacity with and of the (Urgent Suspected Cancer) USC, Urgent, Routine and Surveillance waiting lists and escalate to the Management Team and Operational Support Managers.
- Assist the Clinical Service Team with any requests for information on waiting times, demand and capacity.
- Support the Clinical Service Team with service improvement and development by undertaking audits and information gathering to meet demand and capacity planning.
- Develop close working relationships with Medical Secretaries, Diagnostics units, Medical Records and performance and information business partners.
- Provide sensitive waiting list information to managers.
- Reporting any potential waiting list breaches to the Clinical Service Team in a timely manner.
- Dealing with sensitive information and discussing with patients when validating the waiting lists.
- Interpreting the information from patients and accurately updating the pathway status.
- Plan and undertaking regular, routine validation of waiting lists to ensure data quality.
- Dealing with patient queries and enquiries daily, communicating non-clinical information and advice as necessary regarding waiting times, appointments and admissions to hospital.
- Responding to patient queries and telephone calls in a helpful and courteous manner, ensuring information is provided in a manner understandable by the caller where there may be cultural or language difficulties.
- Liaising with external providers e.g. Private Sector in relation to the management of patients.
- Making patient appointments as needed.

If this Waiting List Validation Officer is of interest and you are able to start immediately, please send your CV to us today