Customer Service Representative
4 weeks ago
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service partner with Tesco Bank to support contingent recruitment hiring.
On behalf of Tesco Bank, AMS are now looking for **Customer Service Representatives** to work in the **Core Banking** team based in **Glasgow.**
Great customer service is everything to Tesco Bank. We think it’s what the people who shop at Tesco deserve. So, just like our colleagues at the checkout, we want to serve our customers a little better every day. It makes the difference between blending in with the crowd and standing out as a bank that people love. Join us at our **Glasgow office** in our Customer Service teams, and it’s the difference you’ll make day after day.
**The Role**:
As a Tesco Bank Customer Service Representative, you’ll be at the forefront of our business and representing our brand. You will be interacting with customers to provide information in response to inquiries about products and services. You may also be required to handle and resolve customer complaints. With every call we take, we have a fresh chance to turn everyday money matters into an exceptional experience and to elevate our brand in the marketplace.
Our **Core Banking** team are responsible for servicing calls with our Savings, Loans and Clubcard Play customers. You will primarily be handling inbound calls from our customers.
- Using your excellent listening and rapport building skills to provide an outstanding customer service
- Communicating with customers through various communication channels, primarily you will be working inbound calls but may be required to conduct outbound calls on occasion
- Using your own judgement to resolve customer queries appropriately
- Educating customers on the full range of products and services we offer - don’t worry, full training will be provided to ensure you are a Tesco Bank expert
- Listening to customers personal circumstances to understand their requirements and provide personalised solutions
- Entering customer data into our Customer Relationship Management system to ensure we have the relevant contact information
**What you’ll bring**
- Customer Service experience from retail, hospitality, leisure, or a call centre environment
- Communication, listening and empathy skills
- Comfortable with technology and the ability to use Microsoft Office
- The passion to deliver a truly excellent customer experience
**Why Tesco Bank?**
At Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals. It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
**Our client will only accept workers operating via a PAYE engagement model.**
**Job Types**: Full-time, Temporary contract, Temp to perm
Contract length: 4 months
**Salary**: £10.95 per hour
**Benefits**:
- Health & wellbeing programme
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
Expected start date: 25/09/2023
-
Customer Service Representative
3 weeks ago
Glasgow, United Kingdom red recruitment Full timeAre you looking to kick start your career in professional customer service? Do you have a passion for helping people and want to be trained in customer service by a global company? Look no further, we have the role for you. We are recruiting for a **Customer Service Representative** for a leading international company. You will be working with customers...
-
Customer Service Representative
1 week ago
Glasgow, United Kingdom Kent Recruitment Bureau Full timeGlasgow | Work from home | £500-£1000 Permanent | Full-time / Part-time | JBOR42 **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn...
-
Customer Service Representative
5 days ago
Glasgow, United Kingdom Brand Visionaries Full timeExciting Opportunity in Glasgow - Customer Service Representative! Are you a highly motivated and customer-focused individual ready to embark on a rewarding career in customer service? Brand Visionaries, in collaboration with a leading sales and marketing company, is actively seeking enthusiastic Customer Service Representatives to join their Edinburgh...
-
Customer Service Representative
2 weeks ago
Glasgow, United Kingdom Kent Recruitment Bureau Full timeGlasgow | Work from home | £500-£1000 Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...
-
Customer Service Representative
1 week ago
Glasgow, United Kingdom Kent Recruitment Bureau Full timeGlasgow | Work from home | £500-£1000 Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...
-
Customer Service Representative
3 weeks ago
Glasgow, United Kingdom Communications and Solutions Partners Group Full time**Customer Service Representative** As a Customer Service Representative, you will be the first point of contact for our customers, providing them with information, resolving their inquiries, and delivering an outstanding customer experience **Duties**: - Provide exceptional customer service and support to clients in person - Understanding customer...
-
Customer Service Representative
3 weeks ago
Glasgow, United Kingdom CSP U.K. LTD Full timeWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a timely manner. **Responsibilities**: - Handle customer inquiries, complaints, and...
-
Customer Service Representative
2 weeks ago
Glasgow, United Kingdom HEADWAY & CO BUSINESS CONSULTANCY LTD Full timeWe are seeking motivated and dynamic individuals to join our team as Customer Sales Representatives. As a Customer Service Representative, you will be responsible for building and maintaining relationships with customers, identifying their needs, and recommending products or services to meet those needs. **Duties**: - Handle and resolve customer complaints...
-
Customer Service Representative
3 weeks ago
Glasgow, United Kingdom CSP U.K. LTD Full timeWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. **Duties**: - Analyse customer inquiries and provide accurate...
-
Customer Service Representative
3 weeks ago
Glasgow, United Kingdom Channel Partners Limited Full timeWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. **Duties**: - Analyze customer inquiries and provide accurate and timely responses -...
-
Customer Service Representative
4 weeks ago
Glasgow, United Kingdom THE CLOUT AGENT LTD Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. **Duties**: - Answer incoming customer inquiries in person - Provide accurate and timely...
-
Customer Service Representative
4 weeks ago
Glasgow, United Kingdom AACQUISITIONS LTD Full timeWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. **Duties**: - Analyze customer inquiries and provide accurate and timely responses -...
-
Customer Service Representative
3 weeks ago
Glasgow, United Kingdom Vision Glasgow Group Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys helping others and has excellent communication...
-
Customer Service Representative
1 week ago
Glasgow, United Kingdom CPG Consultants Full timeAre you a dynamic individual with a passion for sales and customer service? Do you thrive in a fast-paced environment where your skills can make a real impact? If so, we want you to join our team as a Customer Service Representative! **Duties**: - Provide information about products and services - Assist customers with orders, returns, and exchanges -...
-
Customer Service Representative
1 day ago
Glasgow, United Kingdom Perfect Career Full time**Position: Customer Service Representative (Backshift)** **Salary: £27,856.71 DOE per annum** **Location: Glasgow Head Office / Working from Home** **Hours: 37.5 hours per week working 5 days out of 7 days (Full time & Permanent)** **Hours of work: Shifts are between 12PM-10PM** We are advertising this Helpdesk Customer Service Representative role on...
-
Customer Service Representative
2 days ago
Glasgow, United Kingdom Perfect Career Full time**Position: Customer Service Representative** **Salary: £23,200** **Location: Glasgow Head Office** **Shifts: 5 over 7 working, primarily 11-7s, 12-8s, 1-9s and 2-10s with weekend working.** **Hours of work: Shifts are between 7am - 10pm** We are advertising this Helpdesk Customer Service Representative role on behalf of our client ‘City Facilities...
-
Customer Service Representative
3 weeks ago
Glasgow, United Kingdom Search Consultancy Full timeWant a job in customer service that you can really get your teeth into? We are looking for people with an eye for detail and an investigative interest Tesco Bank Customer Service Representative, from £20,500 per annum, 36 hours per week, permanent, Glasgow City Centre We currently have customer service representative opportunities for anyone who knows...
-
Customer Service Representative
4 days ago
Glasgow, United Kingdom visionglasgow Full timeJob Title: Customer Service Representative Company: Vision Glasgow Location: Glasgow, Scotland Job Type: Full-Time About Us: Vision Glasgow is a premier call center company based in Glasgow, providing top-tier customer support services to various industries. Our commitment to excellence and customer satisfaction drives us to deliver outstanding service...
-
Customer Service Representative
3 weeks ago
Glasgow, United Kingdom Channel Centre Full timeWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position with opportunities for growth and...
-
Customer Service Representative
1 week ago
Glasgow, United Kingdom Search Consultancy Full timeWant a job in customer service that you can really get your teeth into? We are looking for people with an eye for detail and an investigative interest Tesco Bank Customer Service Representative, from £20,500 per annum, 36 hours per week, permanent, Glasgow City Centre We currently have customer service representative opportunities for anyone who knows that...