Consumer Credit Controller

1 month ago

Chester, United Kingdom Commsave Credit Union Full time

**Consumer Credit Controller**
Purpose of the role

To maximise recovery from Tenants & Guarantors that contribute towards rent guarantee annual payments made. Actively support and provide cover for the Rent on Time credit control function.

**KEY TASKS AND ACCOUNTABILITES**:
**Credit Control - Consumer**
- Adhere to all relevant policies, local processes, regulatory and business service level agreements.
- Contact Tenants and Guarantors in line with agreed contact strategies and risk profiling whilst seeking repayment of Debts.
- Establish, implement and manage sustainable repayment arrangements tailored to the needs of both the Business and Debtor ensuring late payments are pursued and appropriate enforcement action is taken.
- Accurately manage and calculate settlement figures for all debtors, supporting areas of the business in relation to RG Claims Recoveries.
- Accurately manage & calculate financial payment requisitions as part of the recoveries process.
- Work closely with outsourced providers to maximise the success of recovery through strategy planning and efficient query handling.
- Support the Head of Rent on Time by undertaking any other, reasonable, tasks as requested.

**Credit Control - Rent on Time**
- Maintain an accurate up to date record of tenant arrears for all Rent on Time accounts daily.
- Discuss payment plan options with tenants who are in arrears to prevent the property from progressing to a rent guarantee claim.
- Offer support and advice to tenants in relation to signposting to external bodies who may be able to offer assistance.
- Contact agents to discuss information received from tenants, confirm vacation dates and request overpayments/refunds due.
- Contact guarantors associated with tenancies in order to secure payments.
- Forward details of properties where arrears have increased to a pre-determined level requiring submission of a rent guarantee claim to the Rent on Time claims team.
- Produce daily reports detailing the end of day Rent on Time tenant arrears position and distribute to a pre-determined distribution list.
- Produce weekly agent account reports to provide arrears information and distribute to agents.
- Report any properties/agents of concern to the Head of Rent on Time.
- Ensure the Rent on Time call centre is enabled be available to take calls throughout the working day.

**PERSON SPECIFICATION**

**Essential**
- 5 GCSE results (C) or equivalent qualifications, of which must be English and Maths
- Administrative experience
- Numerate, ability to work under pressure and good computer skills (including MS office, outlook & excel)
- Able to manage difficult conversations
- Able to work on own initiative
- Collaborative Working- Works Co-Operatively as One Team
- Communicating Clearly- Communicates Professionally
- Leading & Developing- Drives Own Development
- Thinking Customer- Puts the Customer First
- Commercial Mind-set- Makes an effort to limit wasted resource
- Analysing & Initiating- Makes Effective Decisions
- Adapting & Responding- Is Open to Change
- Taking Ownership- Accepts Responsibility
- Creating & Innovating- Seeks Improvement
- Acts with integrity, showing respect and fairness

**Desirable**
- Member of the Chartered Institute of Credit Management and working towards a Certificate accreditation
- Experience of working in a similar, regulatory environment
- Knowledge of the County Court Litigation processes and the subsequent enforcement options.
- Knowledge and/or previous experience of Landlord & Tenant Litigation
- General exposure to Litigation
- Lettings/Insurance Industry experience advantageous.

**As well as a competitive salary we offer the following benefits -**
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more

If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering Day.
We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose.

PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

REF-206522

  • Consumer Credit Controller

    2 months ago

    Chester, United Kingdom Let Alliance Full time

    **Purpose of the role ** To maximise recovery from Tenants & Guarantors that contribute towards rent guarantee annual payments made. Actively support and provide cover for the Rent on Time credit control function. **KEY TASKS AND ACCOUNTABILITES: ** Credit Control - Consumer - Adhere to all relevant policies, local processes, regulatory and business...

  • Credit Controller

    4 months ago

    Chester, United Kingdom Page Personnel Full time

    Immediate start! - Work for a successful, well-known business! **About Our Client**: Our client, based in Chester, operates as a leading retail business that provides an online platform where consumers can compare various products and services. By aggregating and presenting this information in an easily accessible format, our client helps consumers make...

  • Credit Controller

    2 months ago

    Chester, United Kingdom Red Insure Ltd Full time

    Credit Controller required for Insurance company. Duties will include bank reconciliation to in-house accounting systems, collection of funds, administration of direct debit facility, general credit control queries. 2 Years Credit Control Experience required. **Job Types**: Full-time, Permanent **Salary**: £20,000.00-£25,000.00 per year Schedule: -...

  • Credit Controller

    4 weeks ago

    Chester, United Kingdom Page Personnel Full time

    Page Personnel are currently partnering with a market leading financial services business, based in Chester, who are looking for a Credit Controller to join their growing team. Reporting into the Credit Manager, you will be responsible for minimising aged debt. Client DetailsOur client is a leading player in the financial services industry, with a sizeable...

  • Credit Controller

    4 weeks ago

    Chester, United Kingdom Page Personnel Full time

    Page Personnel are currently partnering with a market leading financial services business, based in Chester, who are looking for a Credit Controller to join their growing team. Reporting into the Credit Manager, you will be responsible for minimising aged debt. Client Details Our client is a leading player in the financial services industry, with a...

  • Credit Controller

    3 months ago

    Chester, United Kingdom Page Personnel Full time

    A great position within a performing company. - Develop your skills and experience within Credit Control. **About Our Client**: Our client stands out amongst other retailers for their commitment to innovation. Recognised by customers for having a forward-thinking approach, they consistently demonstrate a dedication to quality, customer satisfaction, and...

  • Credit Controller

    2 months ago

    Chester, United Kingdom NC Associates Full time

    **Credit Controller / £26,000 - £28,000 / Hybrid Working / Chester / Permanent / Flexible Working Hours** NC Associates are currently recruiting a Credit Controller to join an award winning company based in Chester. As the Credit Controller you will report directly to the Credit Manager. **Duties**: - Maintain accurate records of all interactions -...

  • Credit Controller

    4 weeks ago

    Chester, United Kingdom Page Personnel Full time

    Page Personnel are currently partnering with a market leading financial services business, based in Chester, who are looking for a Credit Controller to join their growing team. Reporting into the Credit Manager, you will be responsible for minimising aged debt. Client DetailsOur client is a leading player in the financial services industry, with a sizeable...

  • Credit Controller

    2 months ago

    Chester, United Kingdom Page Personnel - UK Full time

    A great position within a performing company. - Develop your skills and experience within Credit Control. **About Our Client**: Our client stands out amongst other retailers for their commitment to innovation. Recognised by customers for having a forward-thinking approach, they consistently demonstrate a dedication to quality, customer satisfaction, and...

  • Credit Controller

    1 week ago

    Chester, United Kingdom Charterhouse Recruitment Services Full time

    **Credit Controller** We are currently recruiting for a Credit Controller for our client based in Chester. Our client has been established for many years and have an exceptional reputation for delivering high quality, results driven services. They are expanding their Credit Control team and they are looking for a talented, positive, and proactive Credit...

  • Credit Controller

    1 month ago

    Chester, United Kingdom Page Personnel Full time

    Hybrid working model - Excellent company culture **About Our Client**: Our client is a reputable retail company, based in Chester. The company is sizeable, employing more than 1,000 employees across various branches in the UK. The company's primary focus is on providing excellent service, high-quality products, and competitive pricing. This business puts a...

  • Credit Controller

    1 month ago

    Chester, United Kingdom Page Personnel - UK Full time

    Hybrid working model - Excellent company culture **About Our Client**: Our client is a reputable retail company, based in Chester. The company is sizeable, employing more than 1,000 employees across various branches in the UK. The company's primary focus is on providing excellent service, high-quality products, and competitive pricing. This business puts a...

  • Credit Controller

    1 month ago

    Chester, United Kingdom Sinclair Pharma Full time

    **The Role** Sinclair are currently recruiting for a Credit Controller at their Chester office. The Credit Controller will monitor and maintain company’s accounts receivable ledger ensuring records are accurate and up to date. As well as this the Credit Controller will build and maintain strong relationships with distributors and serve as the primary...

  • Credit Controller

    1 month ago

    Chester, United Kingdom Sinclair Pharma Full time

    **The Role** Sinclair are currently recruiting for a Credit Controller at their Chester office. The Credit Controller will monitor and maintain company’s accounts receivable ledger ensuring records are accurate and up to date. As well as this the Credit Controller will build and maintain strong relationships with distributors and serve as the primary...

  • Credit Controller

    4 weeks ago

    Chester, United Kingdom Forrest Recruitment Full time

    Credit Controller (Temporary) Warrington £12.00ph Immediate Start Our client, a leading organisation who operate within the vehicle industry are seeking to recruit a Temporary Credit Controller to join them, based on a temporary basis of 3 months. There is also the opportunity for this role to become permanent!Posting daily banking paymentsChasing debtors...

  • Credit Controller

    7 days ago

    Chester, Cheshire, United Kingdom Page Personnel Full time

    This role calls for a Credit Controller to join a growing workforce situated in Chester. The successful candidate will have a significant role in the Accounting & Finance Department.Client DetailsOur client is a respected entity, boasting a large work force with a primary base in Chester, they have established a strong reputation for delivering top-quality...

  • Credit Controller

    7 days ago

    Chester, United Kingdom Page Personnel Full time

    This role calls for a Credit Controller to join a growing workforce situated in Chester. The successful candidate will have a significant role in the Accounting & Finance Department.Client DetailsOur client is a respected entity, boasting a large work force with a primary base in Chester, they have established a strong reputation for delivering top-quality...

  • Credit Controller

    3 weeks ago

    Chester, United Kingdom GSF Car Parts Full time

    We have an excellent opportunity for a Credit Controller to join the fast-paced accounts receivable team who will contribute to the companys financial performance through efficient processing and collection of customer payments. Main duties include: Ensure invoices and credits are sent to all credit customers Ensure all payments coming into the...

  • Credit Controller

    4 weeks ago

    Chester, United Kingdom GSF Car Parts Full time

    We have an excellent opportunity for a Credit Controller to join the fast-paced accounts receivable team who will contribute to the companys financial performance through efficient processing and collection of customer payments.Main duties include:Ensure invoices and credits are sent to all credit customersEnsure all payments coming into the company are...

  • Credit Controller

    2 weeks ago

    Chester, United Kingdom GSF Car Parts Full time

    We have an excellent opportunity for a Credit Controller to join the fast-paced accounts receivable team who will contribute to the companys financial performance through efficient processing and collection of customer payments.Main duties include:Ensure invoices and credits are sent to all credit customersEnsure all payments coming into the company are...