Retail Promotional Rep

7 months ago

London, United Kingdom Shift Group Ltd Full time

**Retail Promotional Rep**

**Greenwich**

**0 hour contract - likely minimum of 3 days a week to include weekends**

**£10.85 per hour**

We are a rapidly growing tech and driver marketplace, with an entrepreneurial ethos, focused on investing and developing cutting edge technology.

By using algorithms and utilising vans already on the road, we are able to offer our Retail Partners a way to provide an efficient and flexible delivery solution to their customers.

If you have the drive and determination to make an impact on an expanding business, then Shift are here to deliver your next career move.

**The opportunity as Retail Promotional Rep**:
We're hiring a Retail Promotional Rep for our team in Greenwich to support the growth of one of our retail enterprise accounts. Your primary focus will be on promoting our Store to Home service, alongside attracting new customers and driving sales to meet our growth targets.

As a key member of the team, you'll specialise in our delivery options, processes, and pricing, empowering you to offer customers tailored Store to Home solutions. You'll proactively approach customers in strategic areas of the store, increasing awareness and generating more bookings for our Same Day and Next Day delivery options, available exclusively to customers within our Primary Market Area (PMA). Your role will ensure that customers within the PMA receive prompt and convenient delivery service.

**Responsibilities included as a Retail Promotional Rep**:

- Actively promote our delivery services by engaging and approaching customers within the store
- Identify interest and understand customer needs and requirements
- Demonstrate and provide information on delivery options via ipad or booking kiosk
- Supporting any customers that require assistance when completing the self service delivery booking
- Handle customer questions and queries with a positive and professional manner
- Maintain high levels of customer satisfaction to drive repeat business
- Aid drivers with the collection of goods from the store
- Communicate effectively with the Shift Management and Operations team
- Foster positive relationships with store employees and stakeholders to ensure smooth collaboration
- Stay updated on new services and process updates within the service

**What you need to bring to be successful as a Retail Promotional Rep**:

- Experience in sales, promotions, and customer service environment
- Comfortable engaging with customers and using open-ended questions to gauge interest
- Self-motivated with a driven and energetic personality
- A passion for excellent customer service
- Familiarity with retail operations and a focus on enhancing customer experience
- An ability to build strong rapport with customers and retail stakeholders
- A sense of humour

**Job Type**: Part-time

**Salary**: £10.85 per hour

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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