Administration Assistant

**Neston Town Council is seeking an Administration Assistant for 20 hours per week, to be worked in a flexible manner to suit the current staffing structure at Neston Town Hall.**

**NJC Salary Scale SCP 1 - 4 (Pro-rata)**

The purpose of the role is to provide the following:

- An excellent customer interface for the Council’s services
- Administrative support to the Council’s services and democratic processes
- Support to senior officers in day-to day administration tasks for the successful running of Neston Town Council

Starting salary of £20,258, Full Time equivalent (£10,950) £10.50 per hour.

Interviews are expected to take place week commencing 4th September.

Vacancy Pack consists of:
Job Advert

Job Description / Person Specification

Application Form
- **Closing date Friday 25th August 2023 at 12 noon.**_
- **For further information please contact 0151 336 3840**_

JOB DESCRIPTION & PERSON SPECIFICATION

**Post: Administration Assistant**

**Post No: NTC 7**

**Responsible to: Chief Officer (and Corporate Support and Facilities Officer)**

**Responsible for**:
**Hours per week: 20**

**Job Purpose**

1. To provide an excellent customer interface for the Council’s services.

2. To provide administrative support to the Council’s services and democratic processes.
- NB. In the event of this post being occupied by a trainee, the person must be willing to be trained in these activities and undertake under supervision, the tasks set out below. The Person _
- Specification will all be desirable and the post-holder will be trained to gain these competencies._

**Main Responsibilities**

1. To support the Chief Officer and Corporate Support and Facilities Officer in developing and implementing sound administrative operating procedures and carrying out democratic activities in accordance with Standing Orders.

2. To support management in achieving their objectives, and to contribute to the wider Council objectives where possible.

Town Council, dealing sensitively and courteously with their enquiries.

4. To provide reception services for the Council offices.

5. To provide a “gateway” service to other agencies including Cheshire West & Chester Council to ensure customer needs are dealt with.

6. To take bookings for Council services and to issue articles as requested.

7. Within the Team, to undertake a full range of office support services to management and councillors in accordance with operating procedures and to bring about continuous improvement.

8. To assist as required, updating information on the Town Council’s website & social media.

9. To maintain a range of files and databases relating to Council governance & business.

10. To undertake research and analysis necessary to support the Council’s initiatives.

11. To arrange meetings and associated accommodation and to undertake a role for hospitality and servicing them. To deal with any customer needs or complaints.

12. To complete and format information, using various IT techniques, preparing correspondence, reports and other documents.

13. To work with management on routine financial tasks to support the Responsible Financial
Officer.

14. To support management in ordering, storing, and issuing stationery and IT disposables.

15. If requested to be the duty First Aid Appointed Person and Fire Warden.

16. To observe the principles of customer/client care, equality, quality management and good health and safety standards and to help achieve and contribute towards Local Council Award status.

17. To undertake other tasks allocated by the Council which are within the competence and capability of post holder.

**July 2023**

**PERSON SPECIFICATION**

E = Essential
D= Desirable

**FACTOR REQUIREMENT**

**QUALIFICATIONS **1. Good general education: 5 GCSEs or equivalent including English (E).

2. Recognised IT competence certificate. (D)

3. Level 3 certificate or NVQ in clerical administration or equivalent (D)

4. Experience of working in a busy service reception dealing with both
**EXPERIENCE **telephone and personal callers. (E).

5. Experience of taking bookings for services. (D)

6. Experience in local government administration (D)

7. Experience of working in a busy office environment, providing a wide range of clerical and administrative support. (E)

8. Experience in servicing formal meetings and taking minutes. (D)

9. Experience of preparing monitoring reports and of good customer care practice (D)

10. Experience of Microsoft Office packages. (E)

11. Experience in posting information on websites and social media. (D)

12. Experience of maintaining a range of files and databases (D)

**KNOWLEDGE/ **13. A good grounding in modern office/reception procedures and ICT (E)
**SKILLS**

14. A knowledge of good customer care practice (E)

15. Excellent communication skills and ability to deal tactfully and confidentially with sensitive situations (D)

16. A knowledge of local government services. (D)

17. Knowledge of workin