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Information Support Administrator

4 months ago

Dartmouth, United Kingdom Mitie Full time

**Job Overview**:
An opportunity to join an experienced, versatile team, delivering first class computer based administration services to our world class Armed Forces personnel.

**Position Overview**

This is an on-site position and will be based at the Britannia Royal Naval College, Dartmouth, providing computer-based administrative support to the site from the Information Hub (iHub). You will be working on the Ministry of Defence Network (MODNET) utilising up-to-date Microsoft Office 365 productivity and collaboration tools alongside more bespoke IT packages.

The Information Support Administrator (ISA) is responsible to the iHub Manager for the handling of information to enable it to be stored, archived, located and retrieved efficiently, whilst ensuring its integrity.

**Main Duties**
- Act as a focal point for MODNET administration services, promoting best practice, and delivering the contracted requirement to the appropriate quality standard.
- Facilitate the efficient and effective processing of corporate information and knowledge in accordance with MOD Information Management (IM) policy.
- Supporting records management activities including the transfer of records to the appropriate authority or their destruction/deletion as required by MOD policy.
- Manage MODNET user accounts, software and asset requests.
- Advise on the administration of Team Site Collections.
- Management of Group Mailboxes (setting up, closing down, and managing any changes).
- Controlling unit wide announcements in regards to MODNET and IM policy, distributing the information in the most effective manner.
- Ensure all activities are carried out in full compliance with current Health and Safety Regulations and the General Data Protection Regulations (GDPR).
- Act as support to the Reprographics department as and when required.
- Undertake any additional tasks as determined by the Line Manager, including support/cover for other Administrators when required.

**What we are looking for**:

- Proven track record of delivering quality administration and service with customer facing experience.
- Persuasive and credible verbal and written communicator with the ability to develop close working relationships.
- Sound administrative experience with good organisational and motivational skills and a high degree of integrity.
- Experience of delivering an efficient reprographics service to the customer (desirable).
- Full understanding of the General Data Protection Regulations (GDPR) and the Date Protection Act (DPA).
- Good standard of education.

**Additional Information**

Proof of right to work in UK essential.

The Contract operates a 37.5 hour working week between the hours of 0800 and 1630 Mon to Fri only.

Required to wear approved company work wear.

**About the company**

Mitie is a business of 77,500 colleagues making us the UK's leading facilities management company. Mitie's vision is to work together to deliver the exceptional, every day. It is a commitment we make to our customers day in, day out. We are built on integrity and trust. We always go the extra mile to get the job done.

We champion diversity and inclusion and have six employee networks offering supportive spaces for military veterans, parents and carers, LGBTQ+, women, disabled colleagues, and for all races and ethnicities. Mitie has a comprehensive and practical approach to achieving net zero carbon. A wide variety of benefits are available to employees, including additional leave purchase, Give as You Earn, Salary Finance, Save as You Earn, Share Incentive Plan, Cycle to Work, purchase of private medical cover, life cover, technical equipment, childcare vouchers, and more. A reward and recognition scheme is in place and a wide variety of high street discounts are available to claim. There are career pathway opportunities, such as workplace apprenticeships and leadership development programmes, and an offer is made to ‘give back' to the community during paid time. Please ask more about these benefits at interview.

**Additional information for internal applicants