Community Assistant

1 month ago

Edinburgh, United Kingdom CA Ventures Full time

We are recruiting for a Community Assistant (CA) to join our team and play a key role within our **Novel Student** accommodation in Edinburgh. The CA is a position with the primary responsibility of building relationships with current and prospective residents of our Novel Student platform, and ensuring night time safety and security of all our residents.

Reporting into the Property Manager, the CA will ensure all customer service, health and safety goals for the building are met or exceeded. The CA is a natural people-person who understands the importance of customer service.

CA Ventures provides best-in-class experiences for student residents living in our communities. We do this by putting people first—both our residents and our employees. We believe in investing in our people through superb training and support, and opportunities for career advancement by growing throughout our portfolio.

**This is a part time role (27 hrs per week), Tuesday - Friday, 10:45am - 6pm**

**Your Mission**
- Promote a ‘residents first’ culture and ensure their expectations are met.
- Take responsibility for management of the office.
- Ensure that the customer service level is consistently high and the agreed service level agreement is followed.
- Assist with the sales and marketing of the residence, working with the central Marketing and Sales teams to ensure minimum 98% occupancy year-on-year.
- Address complaints and breaches of the residence code of conduct with residents and parents, gathering relevant evidence and preparing written outcomes. Escalate to the Property Manager where necessary.
- Manage and communicate room cleans and reactive maintenance works.
- Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
- Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure.
- Deliver on customer satisfaction targets.
- Supervise on-site maintenance operations including planned preventative and reactive maintenance.
- Supervise housekeeping operations to ensure that the site always remains presentable.
- Implement and ensure that CAMS Standard Operating Procedures are adhered to by on-site staff and residents.
- Work with the central team and local teams to ensure that a variety of fulfilling and relevant events are carried out regularly.

**Your Track Record**
- Excellent written and verbal communication skills
- Ability to plan and prioritise
- Strong attention to detail
- Positive and enthusiastic attitude
- Passionate about creating a customer-focused environment for residents
- Professional and friendly demeanor
- Flexible and adaptable
- Proactive nature and ability to work on own initiative
- Ability to work in a fast-paced environment
- Excellent customer relationship skills

**Your Style**
- Passionate to get the job done
- True team-player eager to help drive the growth of the business
- Self-motivated and continuously demonstrating the ability to adapt, develop and learn
- People person who thrives in a fast-paced environment

**Job Types**: Part-time, Permanent

**Salary**: £11.00 per hour

Expected hours: 27 per week

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

Work Location: In person

  • Community Care Assistant

    1 day ago

    Edinburgh, United Kingdom The Social Care Community Partnership Full time

    **Community Care Assistant - Edinburgh** **Temporary** - 36 hours a week, full-time (+3 months) **Salary**: £16.50 an hour (£30,888 per annum) The Social Care Community Partnership are currently recruiting for a Community Care Assistant across Edinburgh to primarily work with older people and people with learning disabilities. **Key...

  • Community Caseworker

    5 days ago

    Edinburgh, United Kingdom Community Renewal Trust Full time

    **Job Description**: **Job Title** **Community Caseworker** Community Renewal Lifting Neighbourhoods Together team for Bingham, Magdalene & The Hays **Location** Bingham, Edinburgh **Salary banding** c.£26000 depending on experience (Pay band £23000-£27999) **Benefits** Employer pension contribution. 36 days annual leave. 20% working from home...

  • Communications Assistant

    1 day ago

    Edinburgh, United Kingdom Rven Channel Partners Group Full time

    We are looking for a professional Communications Assistant to help in promoting the public image and messaging of our clients. **Main responsibilities for Communications Assistant**: - Assist in developing and implementing communication strategies. - Content creation and management - Media relations: The Communications Assistant will assist the...

  • Senior Community Caseworker

    5 days ago

    Edinburgh, United Kingdom Community Renewal Trust Full time

    **Job Description**: **Job Title** **Senior Community Caseworker (Benefits Specialist)** Community Renewal Lifting Neighbourhoods Together team for Bingham, Magdalene & The Hays **Location** Bingham, Edinburgh **Salary banding** £28000 (Pay band £28000-£30999) **Benefits** Employer pension contribution. 36 days annual leave. 20% working from...

  • Community Nutrition and Climate Coordinator

    5 days ago

    Edinburgh, United Kingdom Community Renewal Trust Full time

    **Job Description**: **Job Title** **Community Nutrition and Climate Coordinate (Benefits Specialist)** Community Renewal Lifting Neighbourhoods Together team for Bingham, Magdalene & The Hays **Location** Bingham, Edinburgh **Salary banding** £28000 (Pay band £28000-£30999) **Benefits** Employer pension contribution. 36 days annual leave. 20%...

  • Communications Assistant

    1 month ago

    Edinburgh, United Kingdom Global1stline Full time

    We are looking for a Communications Assistant to provide administrative support to various teams and programs. Editing and writing company materials will be an important part of your job. In this role, you should be an excellent communicator with strong attention to detail. If you also have administrative and social media marketing experience, we’d like...

  • Finance Assistant

    4 days ago

    Edinburgh, United Kingdom Castle Community Bank Full time

    **Opportunity** Castle Community Bank is a dynamic and fast-growing Credit Union, now one of the largest in the UK. We are a digital not-for-profit lender offering affordable loans and competitive savings accounts to our members. We are proud of our culture and are looking to recruit additional people to enhance our overall team. We have a great...

  • Community Care Assistant

    3 days ago

    Edinburgh, United Kingdom City of Edinburgh Council Full time

    Job Description Edinburgh Health and Social Care Partnership Community Care Assistant Access and Emergency Social Care Services Salary: £26, - £30, per year Hours: 36 per week We are looking to recruit a creative, enthusiastic, emotionally resilient, individual to join a team within the Edinburgh Health and Social Care Partnership. The social...

  • Community Care Assistant

    2 days ago

    Edinburgh, United Kingdom MyLife Homecare Edinburgh Full time

    **VACANCIES ACROSS EDINBURGH!** The MyLife Edinburgh team offer private home-care services in Edinburgh. We are a friendly and caring team, dedicated in providing high-quality support to our service users. MyLife offers the gold standard in private care services, and therefore also offer the gold standard of training and support to our carers. We believe...

  • Pupil Support Assistant

    5 days ago

    Edinburgh, United Kingdom The Social Care Community Partnership Full time

    Classroom Assistant/Pupil Support Assistant - Edinburgh - Full time opportunities available on a temporary contract basis. The Social Care Community Partnership are currently recruiting for Pupil Support Assistants/Classroom Assistant for a school for children with complex additional support needs and autism which is based in Edinburgh. The contract on...

  • Pupil Support Assistant

    1 month ago

    Edinburgh, United Kingdom The Social Care Community Partnership Full time

    Classroom Assistant/Pupil Support Assistant - Edinburgh - Full time opportunities available on a temporary contract basis.The Social Care Community Partnership are currently recruiting for Pupil Support Assistants/Classroom Assistant for a school for children with complex additional support needs and autism which is based in Edinburgh. The contract on offer...

  • Pupil Support Assistant

    1 week ago

    Edinburgh, United Kingdom The Social Care Community Partnership Full time €12

    Classroom Assistant/Pupil Support Assistant - Edinburgh - Full time opportunities available on a temporary contract basis. The Social Care Community Partnership are currently recruiting for Pupil Support Assistants/Classroom Assistant for a school for children with complex additional support needs and autism which is based in Edinburgh. The contract on...

  • Pupil Support Assistant

    2 months ago

    Edinburgh, United Kingdom The Social Care Community Partnership Full time

    Classroom Assistant/Pupil Support Assistant - Edinburgh - Full time opportunities available on a temporary contract basis. The Social Care Community Partnership are currently recruiting for Pupil Support Assistants/Classroom Assistant for a school for children with complex additional support needs and autism which is based in Edinburgh. The contract on...

  • Community Living Assistant

    1 week ago

    Edinburgh, United Kingdom Capability Scotland Full time

    Edinburgh £12.00 per hour Permanent Various Closing Date: 31 July 2024 We’re looking for bold and remarkable people who care. Can you make a difference to the lives of disabled people? At Riccarton, we provide fun and meaningful activities for our customers to get involved in during the day. We pride ourselves in enhancing outcomes and life...

  • Community Support Assistant

    4 weeks ago

    Edinburgh, United Kingdom University of Edinburgh Full time

    **Grade UE02: £21,900 per annum pro-rata (A revised salary range for this grade of £21,978 to £22,134 pro-rata is planned to take effect from Spring 2024)** **Corporate Services Group / Accommodation, Catering & Events** **Part time: 19 hours per week** **Open Ended (permanent) The ACE Community Support Team are looking to recruit an enthusiastic and...

  • Pupil Support Assistant

    5 days ago

    Edinburgh, United Kingdom The Social Care Community Partnership Full time

    Classroom Assistant/Pupil Support Assistant - Edinburgh - Full time opportunities available on a temporary contract basis.The Social Care Community Partnership are currently recruiting for Pupil Support Assistants/Classroom Assistant for a school for children with complex additional support needs and autism which is based in Edinburgh.The contract on offer...

  • Community Living Assistant

    2 days ago

    Edinburgh, United Kingdom Capability Scotland Full time

    Edinburgh £21,351.00 (£10.50 per hour) Permanent, Relief, Full-Time, Part-Time Full time, part time and relief Closing Date: 31 July 2023 New year, new career? Our Riccarton, Edinburgh service is growing every day; these rewarding job opportunities offer lots of job satisfaction & job security in these worrying times. The role - Community Living...

  • Marketing and Communications Assistant

    2 weeks ago

    Edinburgh, United Kingdom Channel Partners Limited Full time

    **Responsibilities**: - Respond to customer inquiries in a timely and professional manner - Provide accurate information and assistance to customers regarding products, services, and policies - Resolve customer complaints and escalate issues as needed to ensure timely resolution - Identify and implement process improvements to enhance the customer...

  • Marketing and Communications Assistant

    2 weeks ago

    Edinburgh, United Kingdom EXPERIENTIAL ADVISORY LTD Full time

    **Responsibilities**: - Provide accurate information and assistance to customers regarding products, services, and policies - Resolve customer complaints and escalate issues as needed to ensure timely resolution - Identify and implement process improvements to enhance the customer experience - Collaborate with other team members to achieve departmental...

  • Pupil Support Assistant

    1 week ago

    Edinburgh, United Kingdom The Social Care Community Partnership Full time €12

    Classroom Assistant/Pupil Support Assistant - Edinburgh - Full time opportunities available on a temporary contract basis. The Social Care Community Partnership are currently recruiting for Pupil Support Assistants/Classroom Assistant for a school for children with complex additional support needs and autism which is based in Edinburgh. The contract on...