Ecommerce Product Owner

6 days ago

Manchester, United Kingdom The Candidate Ltd Full time

Join this leading eCommerce brand as their eCommerce Product Owner.

A new opportunity has arisen to join the Ecommerce team at a household name clothing brand that have been trading for almost 40 years. With a rich heritage and senior stakeholders from the sports and fashion industry, this is your chance to join a Britishinstitution as an experienced Ecommerce Product Owner

Working from their Altrincham head office, you will project manage the delivery of the roadmap and strategy across all Website and App platforms to deliver a world class customer-centric user experience.

You will work with the partner agency to deliver an optimisation roadmap to improve all aspects of the Website and App customer journey funnel for all key customer personas, focusing on content, message and user journey personalisation.

Working closely with the Digital Analyst, you will proactively identify customer journey solutions to areas of focus identified in MI reports and dashboards and prioritise the roadmap accordingly. You will work in collaboration with the Ecommerce Merchandisingteam and Digital Marketing team to align optimisation plans with Ecommerce objectives across all key customer touchpoints and selling zones, onsite and in App.

Core responsibilities:

- Work with the partner agency to drive the optimisation and web feature development roadmap to ultimately improve conversion across the customer conversion funnel, bearing in mind target customer personas and communication strategy
- Collaborate with Ecommerce Merchandising team to devise and deliver ongoing optimisation programs across ecommerce trading zones
- Ensure optimisation roadmaps are aligned to deliver reactive trade opportunities
- Work in partnership with the Digital Analyst to shape the Digital Optimisation roadmap and drive digital transformation; based on data driven insights, sound testing strategy, MI and user journey analytics
- Product owner for all Website and App commerce platforms, driving innovation through feature adoption and optimisation roadmaps
- Work alongside Digital Designers and Web Developers to create UX Briefs and wireframes for customer journey improvements aligned to trading and marketing objectives
- Deliver UX/UI improvements inline with SEO and digital marketing best practices

What you need to excel in this role?
- Demonstrate a strong attention to detail and the ability to work with agility and accuracy
- Adopt a commercially minded approach to optimisation roadmaps, reacting and prioritising in line with business and trading objectives
- Manage internal key stakeholders (up, down and sideways) and wider team relationships
- Manage supplier relationships where necessary
- Coach and develop Web Developer team to deliver strategic goals and maintain operational efficiency
- Deputise for the Head of Digital as required
- Collaborate with Head of Digital, Digital Analyst, Head of Marketing Strategy, and wider Digital Marketing team to drive digital, customer and business growth agenda
- Assist and support in the development of other team members to ensure accurate and timely delivery of all cross-dependent key priorities

What’s in it for you?
- Opportunity to work on a household name clothing brand that isn’t fast fashion
- 25 days holiday rising to 30 days, plus bank holidays
- Holiday purchase scheme
- 50% staff discount
- Pension scheme
- Health cash plan
- Free parking
- Development towards a progressive career

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