Service Technician

2 weeks ago

East Midlands, United Kingdom Mettler Toledo Full time

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industriesincluding life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Responsilbility:

- Undertake routine service / calibration in line with customer requirements and MT documented procedures
- Commission and installation of new equipment in line with customer requirements
- Provide first class preventative maintenance on site
- Respond promptly to all customer breakdowns and perform first time fix.
- Complete all routine documentation for each customer visit within 24 hours of every job
- Provide risk assessment and method statement where applicable.
- Work to ISO9001-2000, GWP and GxP procedures etc.
- Attend any and all training provided by MT-UK, either classroom or eLearning.
- Take responsibility for highlighting any additional training or tools needed in order to carry out the work to the best of your ability
- Actively demonstrate support of other areas/departments within the company to promote team spirit
- Proactively own customer care and satisfaction within your own role and responsibilities
- Manage own expenses and vehicle accurately and promptly
- Manage own vehicle stock (parts, tools, consumables) and make required adjustments at least monthly: Including stock management documentation
- Manage own time effectively to include identifying to schedulers if you have finished a task and are available for other work

what you need:

- HNC or Apprenticeship in a technical field or equivalent.
- Mechanical and electronic engineering experience or Instrument calibration within a lab or industrial environment
- Experience working within a customer facing service environment
- Working directly with customers to perform tasks safely and efficiently
- Experience in a Food or Pharmaceuticals environment - following customer Health and Safety or Hygiene processes.

Our offer to you:

- International career development opportunities
- Part of One Team who thrive from collaboration and drives continuous improvement
- Supports working families through enhanced family friendly policies and flexible working patterns.
- Encourages creativity, working autonomously and measures and celebrates success
- Supporting individual learning, development and growth within the Company
- We encourage work life balance and offer 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones.
- Health and Wellbeing of employees is important to us and as such all employees have BUPA healthcare, an EAP service and access to our wellbeing portal. You will join a Trustee based pension scheme and have peace of mind with 4x life assurance.
- Fun is just as important, and our culture encourages team and charity events

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